Instructional Support Specialist - Single Billing Office

1. Responsible for training all new employees including initial training for hospital claims, hospital insurance follow up and denials management.

2. Retraining efforts of all staff as process improvement opportunities are identified and cascaded to the teams.

3. Professionally and effectively introduces training materials.

4. Proactively measures training efforts to ensure the teams are progressing, as desired, and responds accordingly when additional training is required to ensure team member is properly equipped to perform said job responsibilities.

5. Performs audits post training to ensure employee's complete knowledge and understanding of departmental and role specific duties

6. Other duties as assigned.

Work Schedule: 80 hours bi-weekly

Qualifications /Training:

• At least 2 years of direct experience in hospital claims, follow up, denials management or previous training
• Strong knowledge of healthcare insurance (Medicare, Medicaid, commercial plans).
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage time effectively.

Licenses/Certifications/Registrations/Education:

• Minimum of a High School Diploma or Equivalent (GED) from an accredited school required

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.