Inside Sales Specialist - Collision Parts (Bilingual)
Job Purpose:
The Inside Sales Specialist – Collision Parts is responsible for supporting customer accounts by identifying, sourcing and selling automotive collision parts. This role provides accurate quotes, ensures timely order processing and delivers strong customer service to body shops, dealerships and collision centers.
Key Job Responsibilities:
- Identify and sell collision automotive parts including body panels, bumpers, fenders, hoods, lighting and mirrors
- Provide accurate pricing, availability and product alternatives to customers
- Process customer orders efficiently and ensure timely fulfillment
- Build and maintain strong relationships with body shops, collision centers and dealerships
- Utilize catalogs, VIN lookup and internal systems to identify correct parts
- Resolve customer issues, discrepancies and returns in a professional and timely manner
- Partner with warehouse and delivery teams to ensure order accuracy and on-time delivery
- Meet or exceed individual sales and service performance expectations
- Collision Knowledge Expectations
- Understanding of aftermarket and OEM collision parts
- Familiarity with collision repair terminology and processes
- Ability to interpret customer needs based on damage descriptions or VIN
Requirements:
- High school diploma or equivalent
- 1 to 3 years of inside sales, customer service or automotive parts experience
- Bilingual in English and Spanish (required)
- Experience with automotive parts, including collision parts (required)
- Experience using electronic parts catalogs, VIN lookup tools or similar systems (required)
- Basic computer skills and ability to learn internal systems
- Ability to work in a fast-paced, high-volume environment
Benefits:
We offer a competitive compensation plan complete with attractive benefits offerings that include (not limited to):
- Medical
- Dental
- Vision
- Life insurance
- 401k, paid time off
- Tuition Reimbursement
- On the job training
- Opportunities for advancement
Environmental/Occupational Health and Physical Requirements:
Typical 9-hour day to include reaching, standing, walking, kneeling, lifting and carrying. To perform the duties of this job the employee must be capable of working in a fast-paced environment. The heavy lifting of 50lbs or more may be required. Employee also share the responsibility to perform routine housekeeping activities such as dusting, sweeping, mopping, restroom cleaning and changing trash can liners.
XL Parts and The Parts House (TPH) a Marubeni Group is an Equal Opportunity Employer. All employment is contingent upon a successful background check and drug screen that meets the Company’s guidelines for employment.