| Location | Houston, TX |
We are seeking a Customer Service Representative to join our team. The ideal candidate will have a passion for customer service and sales, with the ability to effectively communicate with clients to ensure their needs are met. As a Sales Representative for our Printing Company, you will play a key role in driving sales growth by building and maintaining strong relationships with new and existing customers through in-person meetings and phone interactions.
Your Role:
- Welcome walk-in customers with a friendly attitude and provide exceptional customer service.
- Assist customers with their printing needs, recommend products, and explain available services.
- Manage customer quotes, track pending orders, and proactively follow up to meet sales goals.
- Develop and maintain relationships with clients to drive sales.
- Work with designers and print operators to ensure artwork, specifications, and final products meet customer expectations.
- Coordinate project timelines, resolve production issues, and keep customers updated on order status.
- Review job specifications and artwork details with the production team before moving orders into production.
- Achieve monthly sales targets and earn additional incentives based on performance.
- Follow tasks through to completion without constant supervision.
What We're Looking For
- At least 1 year of experience in sales, customer service, retail, or a similar customer-facing role.
- Excellent communication and interpersonal skills, with a friendly, professional, and customer-focused attitude.
- Comfortable interacting with customers in person, over the phone, and through email.
- Strong computer skills, including typing, data entry, and the ability to quickly learn new software and systems.
- Excellent organizational skills, attention to detail, and the ability to multitask.
- Ability to work under pressure while maintaining a high level of service.