D.F. Burnham & Co.- a Galco company, has been supplying high-quality hydraulic and pneumatic components for nearly 50 years. From brass fittings and hose assemblies to custom manifolds and vendor-managed inventory, we deliver the right connection—fast.
We pride ourselves on competitive pricing, deep inventory, and knowledgeable customer service you can actually talk to.
We currently have an opening for a full-time Inside Sales Rep. The position is M-F, no weekends.
Primary Duties and Responsibilities - Account management and sales activities to promote and grow sales with an established customer base.
- Identify customer needs and provide product, technical and value-added solutions that meet our customers’ needs
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts.
- Manage incoming phone calls
- File documents
- Follow up on current and past due orders.
- Helping with basic office administrative tasks
Requirements and skills - Customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM, P21 is a PLUS.
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma
Excellent verbal and written communication skills are required, as are strong organizational and multi-tasking skills. Must be detail-oriented and capable of working in a fast-paced environment.
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