Identify customer needs and provide product, technical and value-added solutions that meet our customers’ needs. Primary Duties and Responsibilities Account management and sales activities to promote and grow sales with an established customer base.
Numbers & Facts
Location
Sterling Heights, MI
Description
Primary Duties and Responsibilities
Account management and sales activities to promote and grow sales with an established customer base.
Identify customer needs and provide product, technical and value-added solutions that meet our customers’ needs
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts.
Manage incoming phone calls
File documents
Follow up on current and past due orders.
Helping with basic office administrative tasks
Requirements and skills
Customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM, P21 is a PLUS.
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively.
High school diploma
Excellent verbal and written communication skills are required, as are strong organizational and multi-tasking skills. Must be detail-oriented and capable of working in a fast-paced environment.