| Location | Charlotte, NC |
Summary:Industry-leading distributor of engineered equipment seeks an Inside Sales and Service Support position for an immediate opening in our Charlotte, NC office. We are a well-established firm that does business with large manufacturing sites in the Southeast. Our parent company has investments across the United States and Canada and continues to support us with the resources needed to grow the business.
Our Charlotte operation has been in place for many decades. We specialize in the sale and service of compressed air systems, thermal fluid heaters, rotating equipment, and filtration.
The successful applicant will support our field sales and service business by coordinating jobs from purchase order to invoice as Service Support and supporting the outside sales team.
Daily tasks may include:
Quoting parts as well as serviceEntering new ordersExpediting parts ordersMaintaining and cultivating positive customer relationshipsProviding price and availability on any standard or specialty items directly to customersExpedite orders and maintain contact with customers and suppliers.Follow up on orders to ensure critical deliveries.Handle all inquiries/contacts in a professional manner.Work in concert with our outside sales team; funnel leads/opportunities to the sales teamResolve product issues or determine product needs over the phone or via e-mailCommunicate with customers and colleagues to arrange service schedulesInvoicing work that has been completedCoordinate the shipment of rental equipmentEnd-of-month reporting for hours worked at key customer sites for safety recordsArranging safety training for Technicians as Service SupportMaintain files in Salesforce and Field Service Management with Service Coordinator as needed.
Job Requirements:
Microsoft Word, Excel, and Outlook proficiency; Salesforce/FSM experience a plusGood written and oral communication skillsMechanical aptitude
Candidates with relevant degrees or craft certification are encouraged to apply
Good research skills, using existing files (paper and electronic) from our recordsAbility to work under a deadlineAbility to prioritize work in a fast-paced environment with multiple simultaneous requestsOrder Processing, ExpeditingDigital FilingAbility to work 8 AM to 5 PM Monday-Friday at the Shopton Road Charlotte, NC office.
Competencies:
Ability to address concerns and communicate clearly and efficientlyConvey a positive, customer-friendly dispositionHandle and resolve challenging problemsStrong organizational, communication, attention to detail, and time management skillsEstablish priorities, work independently, and proceed with objectives with minimal supervisionStrong customer-service focus with a passion to exceed customer expectationsHigh energy, drive, and sense of responsibilityTeam player!