Job Title: Infrastructure Engineer Prin
Location: Columbus, OH
Work Model: Onsite
POSITION OVERVIEW
The Senior Enterprise Monitoring & Event Management Engineer is responsible for the design, administration, integration, automation, and support of client's enterprise monitoring and event management platforms. This role serves as a technical subject matter expert for IBM Netcool Operations Insight (NOI), event correlation, alert automation, monitoring integrations, ServiceNow event management, and enterprise observability solutions.
The engineer will design and maintain monitoring solutions across infrastructure, applications, databases, cloud environments, and business-critical systems while driving automation, event reduction, incident response improvements, and platform modernization initiatives.
The position requires deep technical expertise across Linux administration, monitoring platforms, scripting, event management, system integrations, and production support in a large enterprise environment.
WHAT YOU WILL BE DOING
Roles & Responsibilities
Event Management Engineering
Design, develop, and maintain enterprise event management and correlation solutions.
Build, maintain, and optimize Netcool probes, gateways, automation policies, rules, and event processing workflows.
Develop alarm correlation, suppression, enrichment, normalization, deduplication, and root cause analytics.
Design enterprise event reduction and noise suppression strategies.
Identify opportunities to automate operational monitoring processes.
Platform Administration & Support
Administer and support IBM Netcool Operations Insight (NOI) production and non-production environments.
Maintain platform health, availability, performance, and resiliency.
Perform platform upgrades, patching, capacity planning, and lifecycle management.
Troubleshoot platform issues involving event processing, integrations, databases, and infrastructure components.
Provide Level 3 support for enterprise monitoring and event management solutions.
Monitoring Architecture
Design monitoring solutions across servers, databases, network devices, cloud platforms, applications, middleware, and infrastructure services.
Develop monitoring standards, onboarding processes, and alerting strategies for business-critical systems.
Partner with application teams to create meaningful actionable alerts and reduce alert fatigue.
Improve service visibility and operational readiness across enterprise environments.
ServiceNow Integration
Design and support integrations between monitoring platforms and ServiceNow.
Implement automated incident creation, event enrichment, routing, escalation, and ticket lifecycle management.
Support Event Management and AIOps initiatives within ServiceNow.
Integrate monitoring tools with CMDB and service mapping solutions.
Integration Engineering
Develop and support integrations using REST, SOAP, SNMP, Syslog, webhooks, messaging technologies, and custom APIs.
Integrate monitoring platforms with infrastructure, application, database, and cloud environments.
Support enterprise onboarding activities for new monitoring sources and technologies.
Automation & Continuous Improvement
Develop event-driven automation and remediation workflows.
Create self-healing and closed-loop operational automation capabilities.
Implement monitoring automation using scripts, workflows, runbooks, and orchestration platforms.
Drive monitoring modernization initiatives and platform improvements.
Production Operations Support
Participate in on-call rotation and critical incident response activities.
Support enterprise monitoring platforms that provide critical operational visibility to IT and business stakeholders.
Analyze monitoring failures and implement corrective actions.
Serve as a technical escalation point for monitoring and integration-related incidents.
Governance, Risk & Compliance
Support monitoring solutions that are subject to SOX, audit, and compliance requirements.
Maintain documentation, runbooks, operational procedures, and technical standards.
Participate in audit activities and evidence collection when required.
Ensure monitoring solutions align with cybersecurity and operational standards.
Leadership & Soft Skills
Strong customer service and stakeholder management skills
Exceptional troubleshooting and analytical abilities
Ability to communicate effectively with technical and non-technical audiences
Ability to prioritize multiple projects and operational demands
Self-directed and highly accountable
Strong collaboration skills across infrastructure, security, cloud, and application teams
Ability to lead technical initiatives and mentor junior engineers
Strategic mindset with the ability to align monitoring capabilities with business outcomes
WHAT’S NEEDED
Basic Qualifications :Education: Bachelor's degree in computer science, engineering, or related technical field is required.Experience: 7 years of relevant work experience is required.An equivalent combination of education and related experience may be considered.
Primary duty = Netcool/NOI + Linux + Integration Engineering + Production Support
5+ years supporting enterprise monitoring or event management platforms
IBM Netcool NOI / OMNIbus experience (or closely related enterprise event management platform)
Linux administration and troubleshooting
Scripting (Shell, Python, Perl)
SNMP, Syslog, REST integrations
ServiceNow integration experience
Event correlation, suppression, and automation
Enterprise production support/on-call experience
Preferred
Dynatrace
Splunk
SolarWinds
Utility industry experience
SOX-regulated environment
VMware
Oracle
Ansible
ServiceNow ITOM
Extra Detail about the role:
Required Technical Skills
Monitoring & Event Management Platforms
IBM Netcool Operations Insight (NOI)
IBM Netcool OMNIbus
ServiceNow Event Management (EM)
Dynatrace
Splunk
SolarWinds
OpenNMS
Enterprise monitoring and observability solutions
Operating Systems
Linux Administration (RHEL preferred)
Unix/Linux troubleshooting
Process and service management
Performance tuning and diagnostics
Linux interprocess communication (IPC)
Programming & Scripting
Python
Shell Scripting
Perl
JavaScript
SQL
JSON
XML/XSLT
Integration Technologies
REST APIs
SOAP APIs
Webhooks
SNMP
Syslog
SMTP
Kafka
Message bus technologies
Databases
Oracle
SQL Server
PostgreSQL
MySQL
MongoDB
Cloud & Infrastructure
AWS monitoring integrations
Azure monitoring integrations
Kubernetes
Docker
Virtualization technologies (VMware)
Automation Technologies
Ansible
NOI Runbooks
ServiceNow Flows
Event-driven automation
Custom workflow development
Analytics & AI
AIOps platforms
Event correlation
Root cause analysis
Anomaly detection
Log analytics
Predictive alerting
Machine learning-enabled monitoring
Preferred Skills
Utility industry monitoring experience
SOX-regulated application support
ITIL framework knowledge
ServiceNow ITOM
CMDB integrations
Event Management architecture
Infrastructure monitoring design
Enterprise observability practices
Network monitoring and management systems
COMPENSATION & BENEFITS
· Medical, dental, and vision insurance
· 401(k)
· Other standard benefits as applicable
Distribution List: IT/Technical
ABOUT UNICON
UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.