Information Technology - Workplace Technology Engineer / Product Analyst

The Workplace Technology Engineer / Product Analyst supports the Workplace Technology Architect in delivering and scaling conference room and workplace collaboration solutions. Operational Enablement Work closely with operations teams to ensure solutions are deployable, supportable, and documented.

Job Title: Workplace Technology Engineer / Product Analyst
Work Location: Dallas, Montvale, hybrid candidates will be preferred and prioritized
Duration of Assignment: 5+ Months
Pay Rate Range: $60.00-$70.00/hr on W2
Dallas, Montvale, hybrid candidates will be preferred and prioritized. Remote candidates will still have to be ok with 10% travel
Job Description:
The Workplace Technology Engineer / Product Analyst supports the Workplace Technology Architect in delivering and scaling conference room and workplace collaboration solutions. This role is responsible for day-to-day product execution, standard implementation, and operational enablement, ensuring workplace technology solutions are deployed consistently, supported effectively, and continuously improved.
Responsibilities
Product Execution & Coordination

• Work with Architectural lead to develop workplace standards through interoperability and compatibility design standards for A/V Infrastructure.
• Execute against the workplace technology roadmap and backlog
• Coordinate deployments, upgrades, and changes across conference room environments
• Track deliverables, risks, and dependencies across multiple initiatives

Standards Implementation

• Apply defined standards, configurations, and reference designs to real-world deployments
• Ensure all room builds and updates align with approved architecture and technology stacks
• Validate configurations and support quality checks before production rollout

Operational Enablement

• Work closely with operations teams to ensure solutions are deployable, supportable, and documented

Develop and maintain:

• Build guides
• Configuration templates
• Support documentation and runbooks
• Assist with incident triage and root cause analysis for workplace technology issues

Continuous Improvement

• Gather feedback from users and operations to identify improvement opportunities
• Support pilots, testing, and validation of new technologies and capabilities
• Help refine standards and configurations based on real-world performance

Vendor & Technology Coordination

• Coordinate with vendors, integrators, and internal teams during deployments
• Assist with validation of new hardware, firmware, and platform updates

Scope & Impact

• Supports delivery of firm-wide conference room and workplace technology solutions
• Enables consistent implementation of standards across hundreds of rooms and devices
• Improves operational efficiency through documentation, repeatability, and process discipline
• Acts as a key bridge between architecture, engineering, and operations

Qualifications & Experience

• 5+ years related experience with 3+ years domain experience (AV and unified comms segment)
• Bachelor’s degree from an accredited college or university is preferred. Minimum of a high school diploma or GED required.
• Experience with AV/UC, conference room technologies, or workplace IT systems
• Familiarity with platforms such as Client Teams Rooms, Webex, or similar
• Strong attention to detail in configuration, documentation, and standardization
• Ability to manage multiple workstreams and coordinate across teams
• Strong troubleshooting and problem-solving skills
• Consistent, standards-aligned deployment of workplace technology solutions
• Reduced operational friction through clear documentation and repeatable processes
• Effective execution of projects and backlog items
• Contribution to continuous improvement of user experience and system reliability
• Some travel needed - 10%