INFORMATION TECHNOLOGY SPECIALIST I

Job Posting: Information Technology Specialist I

Department of Rehabilitation

JC-534992

• Information Technology Specialist I

INFORMATION TECHNOLOGY SPECIALIST I

$6,513.00 - $10,852.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 11/2/2026

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

Drop-off

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Job Description and Duties

This position is located in the city of Sacramento.

This is a 12 month limited term position that may be extended and/or may become permanent pending budget approval.

Under the direction of the Information Technology Supervisor II, the Information Technology Specialist I (ITS1) in the Technical Support Unit resolves complex technical issues across cloud platforms, infrastructure, networking, operating systems, and security; performs root cause analysis. The ITS1 documents processes and procedures and communicates technical findings to leadership and stakeholders. The role supports enterprise operations through device provisioning, troubleshooting, incident management, knowledgebase maintenance, assistive technology guidance, and coordination of equipment repair and inventory. The ITS1 further contributes to operational improvement by analyzing trends, developing performance measures, preparing instructional resources, supporting project implementation, and ensuring smooth transitions during system updates and deployments. This position requires strong analytical ability, excellent customer service skills, effective communication, and readiness for occasional travel and physical tasks associated with equipment installation.

Multiple vacancies may exist.

You will find additional information about the job in the Duty Statement.

Working Conditions

The majority of the work will take place in one of the following locations with consumers, the public, colleagues, and other stakeholders: a DOR open office setting in a cubicle environment, offsite in the community, at events and various partner locations, and/or at an approved alternate work location. The incumbent must have the ability to work in an office setting for up to 40 hours per week and remain at a workstation for extended periods while utilizing a personal computer, peripherals, and other office equipment with or without accommodation. The incumbent will be working in an office setting with both natural and artificial lighting. Strong interpersonal skills are required to interact effectively with consumers, the public, colleagues, and other stakeholders.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-534992

Position #(s):

813-008-1402-XXX

Working Title:

Information Technology Specialist I

Classification:

INFORMATION TECHNOLOGY SPECIALIST I

$6,513.00 - $10,852.00

Effective July 1, 2025, state employees are subject to temporary salary reductions in exchange for Personal Leave Program (PLP) accruals. For additional information please visit https://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

12 Month Limited Term - Full Time

Department Information

If you are interested in becoming a part of a diverse and inclusive workforce where talent, experience, and expertise are valued, the Department of Rehabilitation (DOR) invites you to apply for this employment opportunity.

DOR administers the largest vocational rehabilitation program in the country. We have a three-pronged mission to provide services and advocacy that assist people with disabilities to live independently, become employed and have equality in the communities in which they live and work. DOR provides consultation, counseling, and vocational rehabilitation, and works with community partners to assist the consumers we serve.

DOR is committed to recruiting and retaining a talented and skilled workforce that reflects the diversity of communities that exist in California and values fairness and inclusion. Diversity encompasses characteristics including, but not limited to, race, color, ethnicity, national origin, language, religion, age, disability, sexual orientation, gender, gender identity and expression, socioeconomic status, veteran status, criminal history, and family structures.

VISION STATEMENT:

Employment, independence, and equality for all Californians with disabilities.

MISSION STATEMENT:

DOR works in partnership with consumers and other stakeholders to provide services and advocacy resulting in employment, independent living, and equality for individuals with disabilities.

People with disabilities are encouraged to apply.

Please visit our website to learn more about DOR and our mission.

Department Website: http://www.dor.ca.gov

Special Requirements

If mailing in an application, include JC#534992 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the "Questions" tab of your CalCareer application template. Applicants who do not submit the required information may not be considered for this job.

Employment Application (STD.678):

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.

A Statement of Qualifications (SOQ) is required and must be submitted with your Examination/Employment Application (STD. 678). The SOQ is a narrative discussion of how your education, training, experience, and skills qualify you for this position. Applications received without an appropriate SOQ based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the SOQ.

Your SOQ must be typed in 12-point Arial font and be no more than one page in length. It must include the Applicant's name and the Job Control Number. Please label your response to each question using the corresponding number. In your SOQ, provide the following information:

1.IT support often involves managing a diverse workload with competing priorities and varying degrees of severity. Explain the process you use to prioritize and manage multiple support tickets simultaneously. Describe a specific situation where you had several 'urgent' requests at once, and detail how you managed your time, communicated with users, and ensured critical issues were addressed first.

2.Describe your ability to establish and maintain effective working relationships with others, including internal and external partners, as well as how you help build consensus to accomplish the organization's goals and objectives.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/2/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Rehabilitation

Personnel

Attn: Personnel

721 Capitol Mall

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Rehabilitation

Personnel

Personnel

721 Capitol Mall

Sacramento, CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

Please see Special Requirements for instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience troubleshooting complex system, network, and application issues.

Experience conducting business and systems analysis, requirements gathering, and solution evaluation.

• Knowledge of server, network, authentication, and security administration.
• Experience using IT Service Management (ITSM) tools to manage incidents, requests, and workload.
• Knowledge of ITIL, SDLC, PMBOK, and BABOK methodologies.

Ability to analyze business processes and recommend technology solutions that improve operations and service delivery.

• Experience developing technical documentation, reports, procedures, and training materials.
• Experience delivering training and knowledge transfer to support system adoption and continuous improvement.
• Exceptional interpersonal skills and create strong partnerships in a collaborative environment with internal and external stakeholders at all levels throughout the organization.
• Experience facilitating collaboration and problem solving across various stakeholder groups who have different, sometimes conflicting, priorities.
• Ability to ensure decisions and actions are informed by interested individuals and groups.
• Ability to work independently, lead collaborative efforts, and manage multiple priorities in a fast-paced environment.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.dor.ca.gov

Hiring Unit Contact:

Jennifer Duncan

(916) 445-5012

Jennifer.Duncan@dor.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Office of Civil Rights

(916) 558-5850

Civil.Rights@dor.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.