INFO TECH BUSINESS CONSULTANT MGR -SES (WT: SERVICE MANAGER)

Requisition No: 880726

Agency: Highway Safety and Motor Vehicle

Working Title: INFO TECH BUSINESS CONSULTANT MGR -SES (WT: SERVICE MANAGER)

Pay Plan: SES

Position Number: 76000025

Salary: $80,000.04 Annually

Posting Closing Date: 08/10/2026

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DIVISION OF INFORMATION SYSTEMS ADMINISTRATION

BUREAU OF SERVICE OPERATIONS

• Selected Exempt Service (SES) Opportunity*
• Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Coretha Gaymon, (850) 617-2225, CorethaGaymon@flhsmv.gov

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave

• Annual and Sick Leave Package

• Nine Paid Holidays

• State Health and Life Insurance

• Educational Benefits

• Contributory Retirement Plan

To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers.

If youre seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

This position is responsible for providing leadership, coaching and guidance to the Desktop Support and Technical Assistance Center (TAC) functional teams. The position will strive to attain measurable best in class performance from each of the functional teams. The position will provide best practice guidance, and align resources within each group to support the Department's mission. Position will utilize IT Service Management best practice.

Knowledge, Skills, and Abilities

• Ability to analyze data, identify problem areas, make improvement recommendations, and implement approved recommendations
• Ability to lead dynamically and energize multi-discipline work teams and apply new skills/techniques to business needs
• Ability to lead and direct front line managers in a fast paced call center and desktop support environment
• Knowledge of and experience with organizational change management techniques
• Knowledge of IT Service tracking tools such as ServiceNow
• Ability to handle multiple priorities and deal with ambiguity
• Ability to quickly assimilate information and make time-boxed decisions
• Ability to communicate and thrive in a cross-functional environment
• Ability to facilitate group interactions, leading to quantifiable outcomes
• Proven success in team building, employee motivation and interpersonal skills
• Four-year information technology degree or comparable work experience
• Proven success in and a passion for Process development, implementation and improvement skills
• Strong analytical, problem-solving and conceptual skills
• Overall IT industry knowledge
• Skilled in the use of Microsoft Office suite of applications (including Microsoft Project)
• Goal oriented, action focused, pragmatic and self-disciplined
• Strong analytical, problem-solving skills

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant's criminal and juvenile delinquency records, even those that have been sealed or expunged.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI's Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.