Info Sys Applications Analyst 2 - Hybrid Nashville, TN

• Providing primary application support for CityWorks which is being used by a select group of general government departments.
  
• Performing application testing (test plans/cases and execution) and troubleshooting for all CityWorks and related systems and applications.
  
• Performing business analysis activities for enterprise-wide application such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings.
  
• Report or form creation/modification in Crystal Reports and SQL queries using Cityworks and Land Management data.
  
• Performing project analysis activities for enterprise-wide application projects such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings, and preparing application requirements/specifications. 
  
• Coordinating and communicating with other team members including process owners, users, departments, ITS technical team, and consultants.
  
• Data extracts from SQL based on user request and/or public request
  
• Experience with CityWorks configuration and support, Crystal reporting, and SQL queries
  
• Experience with SQL Server Management Studio (SSMS)
  
• Experience writing SQL queries to update or extract data from a SQL database
  
• Experience as systems analyst, supporting users with issues resolution, system enhancement, upgrades and conversion.
  
• Experience coordinating and conducting end-user training including preparing and updating training materials.  As part of an implementation training rollout a plus.
  
• Experience with Microsoft Office Suite.
  
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Requirements