Income Maintenance Caseworker III - Family & Children's Medicaid Leadworker

Income Maintenance Caseworker III - Family & Childrens Medicaid Leadworker

Salary

$51,977.34 - $88,361.50 Annually

Location

Johnston County DSS, NC

Job Type

Full-Time

Job Number

02671

Department

Social Services

Opening Date

09/18/2026

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Johnston County is an Equal Opportunity Employer.

Description

The Johnston County DSS mission is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community.

Johnston County Department of Social Services has an immediate opening for a Lead Worker. The Lead worker will provide professional human services work, assisting the Income Maintenance Supervisor II, with the Income Maintenance Program of Family and Children's Medicaid. This position will serve as lead worker over IMC II level income maintenance; provide training for new staff and existing staff regarding the NC Fast computer system; conducting second party reviews and covering vacant caseloads as deemed necessary to meet business needs.

Duties and Responsibilities

• Position will perform general office work such as answering telephone, typing filing, computer inquiries, etc.
• Position will use required policy/data entry manuals as guides when determining past and present eligibility for all aid/program categories.
• Aid with program monitoring, specifically in the area of Quality Assurance and preparation of cases for review.
• Monitor incoming applications & recertifications in order to distribute work accordingly when the Supervisor is absent or unavailable.
• The Lead Worker will provide training and support to lower-level Income Maintenance Caseworkers as needed.
• The Lead Worker assist with maintenance of caseload for Family and Children's Medicaid recipients.
• The Lead Worker will participate in all activities that are needed to determine initial eligibility and ongoing eligibility of the clients to receive benefits.
• Assist teleworkers with printing, office needs, and questions.
• Will monitor the work of teleworking IMC IIs.
• Work and Maintain FRR/BEER reports.
• Assist with completion of Medicaid Verification Reports.
• Provides recommendations for employment actions such as hiring, promotions, demotions, disciplinary actions, and dismissals.
• Responsible for preparing documents for hearings.
• Perform 2nd Party reviews for IMC II and provide refresher trainings for error trends.
• Performs related tasks as required.

Knowledge, Skills and Abilities

• Ability to compute complex equations using information technology, as well as addition, subtraction, division, multiplication and percentages.
• Ability to use information technology to enter client information, determine eligibility and enter documentation.
• Ability to apply analytical thinking and deductive reasoning to arrive at reasonable judgments.
• Ability to interpret and apply county, state, and federal regulations, policies and procedures in specific case situations.
• Ability to communicate complex information effectively, with a wide variety of people/clients, staff and supervisors, orally and in writing. Ability to establish and maintain positive, effective relationships with diverse populations.
• Ability to understand medical and vocational terminology and legal principles.
• Ability to organize and consolidate information, maintain records, prepare reports, formulate treatment plans and compete other caseload management functions.
• Possess and demonstrate the ability to engage and teach staff skills needed to perform assigned work tasks including use of computer systems and software.
• Possess and demonstrate the ability to convey effective verbal skills as well as writing skills.
• Ability to perform all functions to carry out Income Maintenance casework when covering vacant caseloads.
• Ability to intervene and assess client complaints, provide feedback to client caseworker, supervisors and IM Administrators.
• Thorough knowledge of Family and Children's Medicaid and NC FAST
• Ability to conduct interview/assessments, summarize and interpret findings.
• Knowledge of agency and community programs and services which could assist client.

Desired Education and Experience

Two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Preference:

Knowledge and experience in applications and recertifications in Family & Children's Medicaid.

• Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience. Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted.*

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Important Pre-Employment Information:

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program.

Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com

• This description applies to benefits eligible positions.

01

Please select your highest level of education completed.

• High school diploma (or GED)
• Associates degree
• Bachelors degree
• Masters degree
• PhD or other professional degree

02

Do you have at least two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience?

• Yes
• No

03

Briefly describe what Income Maintenance programs you have experience in.

04

Do you have experience working in the NC FAST system and the ability to troubleshoot and resolve issues within the system?

• Yes
• No

05

Do you have an unrestricted valid Class C North Carolina Drivers License or the ability to obtain prior to your hire date?

• Yes
• No

Required Question

Employer Johnston County

Department Social Services Address 714 North Street

Smithfield, 27577

Phone 919-934-4700

Website https://www.johnstonnc.gov/dss/