The Import Account Representative is responsible for supporting Import Key Accounts functions. This role serves as the first point of contact between Fracht and its customers; responsible for communication and delivering daily updates to meet customer needs.Ensure customer satisfaction, work efficiently, professionally, and maximize profits by minimizing potential for error and upselling other services.
Integrity: Adhere to Fracht's Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
Flexibility: Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
Communication: Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
Problem Solving: Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
Accountability: Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
Responsible for tracking and tracing customer accounts. Responsible for all billing accounts and ensure accuracy. Dispatch all shipments and ensure final delivery is made. File AMS in a timely manner and send ISF to broker if not clearing customs. Responsible for tracking customer shipments and providing updates. Communicates daily with customers in a timely manner via phone and email. Responsible for problem resolution and conflicts for customers and vendors. Performs other related duties as assigned by management.
Successful completion of high school, or equivalent, plus additional job-related coursework or specialized training. Excellent written and verbal communication skills. Proficient in Microsoft Office Products and Cargo Wise software(s) programs or similar. Strong organizational skills with the ability to multitask and prioritize.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Must be able to lift and carry up to 20 lbs. Prolonged periods of sitting at a desk and working on a computer. Must be able to talk, listen and speak clearly on telephone.
We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.