Implementation Leader

Pay Rate: $30 per hour
Location: Tampa, FL
Work Mode: Hybrid

Summary:

• Work independently under limited supervision of Manager.
• Significant customer and broker contact.
• Responsible for overall satisfaction of customers and brokers with the implementation process.
• Partner with other business units (Sales, IT, Contracts, etc.) to ensure implementations are delivered consistently, timely, and accurately.

Responsibilities:

• Facilitate calls with customers and brokers to ensure accurate completion of all key deliverables in the implementation process.
• Obtain required information to complete the installation process from sales and service partners, brokers, and customers.
• Identify implementation-related problems and help resolve issues.
• Participate on or lead Continuous Improvement and strategic Projects during off-peak season.
• Perform other duties as assigned or required.

Requirements:

• High School Diploma or equivalent required.
• Excellent organizational skills and attention to detail.
• Excellent oral, written, and interpersonal communication skills.
• Strong analytical and problem-solving skills.
• Ability to interact professionally and confidently with clients.
• Effective communication and negotiation skills.
• Ability to modify and develop procedures and policies to meet reporting needs/requirements.

Preferred Skills:

• 1 year of Insurance industry experience preferred.
• Knowledge of contract language for life, accident, and disability products.
• Able to multi-task by balancing client-facing interactions, tight deadlines, ad hoc issue resolutions, internal documentation requirements, and overall client satisfaction.