I-26129 - IT Co-Op Student

Job Objective:

Provides technical support to assist the Information Technology Department in the delivery of various IT services for all company employees.

Essential Job Responsibilities:

• Provide excellent customer service.
• Responsible for diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Install and support PC, laptop, tablet and mobile hardware and software, as instructed.
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
• Participate in hardware and software reviews and recommend purchases.
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
• Performs other IT projects as assigned.
• Adheres to the company's values - integrity, ownership, urgency, alignment and innovation.
• Supports company vision and mission.
• Adheres to established work schedule, attendance standards and is punctual to work and meetings.
• Maintains employee confidence and protects company assets, including intellectual property, by keeping information confidential.
• Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
• Contributes to team effort by accomplishing related results, as needed.
• Support A/V equipment
• Contribute to Infrastructure projects as assigned. May include networking, security, servers, cloud computing environments, etc.

Other Job Responsibilities:

• Other duties as assigned by management

Qualifications:

• A Sophomore, Junior or Senior with a GAP of 3.5 or higher.
• Excellent customer service skills.
• Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
• Ability to complete multiple, diverse tasks of differing priorities without close supervision.
• Excellent written and verbal communication skills.
• Outstanding organizational skills.
• Proficiency in the use and application of the following software:
• Required: Microsoft Office (Word, Outlook, Excel and PowerPoint)

Education Requirements:

• Required: Currently a Sophomore, Junior or Senior pursuing a bachelor's degree from an accredited four-year university or college with a degree in computer science, information systems, or a closely related field.