HVAC Install Coordinator - CSR

Mitchell Heating and Cooling | Rolesville NC

Join a Company That Puts People First

We are family-owned company that has proudly served the Raleigh-Durham area since 1973. Unlike many HVAC companies, we''ve had consistent ownership from the very beginning, providing stability and a strong sense of community.

HVAC Installation Coordinator - CSR | $20.00 - $24.00 per hour, depending on experience

Hours: 7:30am -4:00pm

Schedule: Monday through Friday | with occasional Saturdays during peak season

Our Benefits:

• Medical insurance
• Paid vacation (Accrue 40 hours in first year and 80 in your two)
• 9 Paid holidays
• Sick Time
• 401K with company match
• Top of the line Technology!
• Work for a company that values its team like family
• Opportunities to expand your skills, take on new challenges, and work with a supportive team
• Over 50 years in business with a stellar reputation! We are expanding our office team

What You Will Be doing:

• Answing incoming calls
• Go over after hours calls for estimates, and schedule calls for comfort consultants
• Maintain information for financing
• Coordinate and schedule installations with homeowners
• Create install job packets
• Maintain accurate customer records and keep our database current
• Daily invoicing for upcoming and completed jobs, including rebates, deductions and warranties
• Use Service Titan daily to manage scheduling and communications
• Ability to work independently and collaborate with the team to ensure smooth operations

What We Are Looking For:

• 2 + years of experience as a schedule coordinator, dispatcher, project coordinator, or similar office experience
• Advanced customer service skills
• Excellent computer skills
• Intermediate to advanced Microsoft Office experience
• Organizational skills and high attention to detail
• Service Scheduling / Coordinating experience desired
• Knowledge of the HVAC industry is recommended but not required
• High school diploma or equivalent

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.