Job Description:
Our Opportunity
Chewy is hiring an HR Specialist, responsible for prioritizing tasks assigned to the Team Member Services team at our office in our Plantation, FL. The ideal candidate will be tech-savvy, be thorough, and have a strong customer service orientation. In this role, you will be responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. You will gain exposure to a vast array of HR inquiries and questions! We believe in striving for excellence in all we do and accept nothing less. You'll be successful in this role because you excel in quickly assessing core issues and concerns, as well as being efficient and organized.
What You’ll Do
Review tickets and issues submitted to HR through ServiceNow
Triage and assign the cases to the appropriate HR contact
Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow
Assist with research and tracking of case issues and metrics
Provide ongoing support on prioritizing and decreasing traffic through standardizing self-service support
Provide Tier 1 inbound phone support for HR Shared Services
What You’ll Need
Bachelor’s degree in Human Resources or a related field (preferred), or equivalent experience
1+ years of HR experience (preferred)
SHRM-CP or PHR certification (preferred)
Experience with working in ServiceNow or similar case management platform (preferred)
Customer service focused, have a passion for process improvement, self-motivated and able to work both independently and in a team environment
Excellent communication, analytical, problem-solving and troubleshooting skills
Detail-oriented; demonstrate strong organizational and time management skills, as well as strong data entry skills
#LI-HYBRID
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
CAAR@chewy.com
.To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Amazon changed how we shop for books. Netflix transformed the way we consume movies. At online pet specialty retailer Chewy, we’re disrupting the pet products industry by offering our customers the easiest way to get the premium products they want, backed by unparalleled service. We strive to win at everything we do, whether that means bending over backwards to gain our customers’ trust and loyalty or creating a creative and stimulating work environment for our employees. We aim to wow our customers—and our employees. Trust us. You’ll notice the difference from the moment you become a candidate with us. At Chewy, we believe in ownership and accountability and value creativity. We are makers and doers who thrive on the desire to drive results. We approach our mission to provide the best service and pet products anywhere with a dogged determination and a disposition that’s as sunny as the South Florida oceanfront we call home. Sure, we work hard, but we have fun, too. Of course, that’s not hard to do when you get to bring your favorite four-legged friend to the office.