#IND123
Hiregy is seeking a new Client Success Specialist to join our thriving team in Tampa, Florida! Are you looking to begin your career in Human Resources? Read more and apply!
Job Title: Client Success Specialist
Location: Tampa, 33607 - This position is onsite
Pay: Starting at $20.00 per hour
Benefits: Healthcare, dental, vision, 401K with match
Top Responsibilities:
- Serve as the primary candidate contact from offer acceptance through successful start and early assignment.
- Guide candidates through all onboarding requirements, including documentation, screenings, client requirements, training, and start preparation.
- Maintain proactive communication regarding expectations, deadlines, next steps, and first-day instructions.
- Identify and resolve potential onboarding delays or issues in partnership with internal teams.
- Conduct pre- and post-start check-ins to promote engagement, retention, and a positive candidate experience.
- Support Client Success with ongoing accounts, staffing projects, new-hire classes, and placement activity.
- Learn client expectations, work environments, onboarding requirements, and staffing needs.
- Participate in and progressively take ownership of appropriate client and candidate conversations.
- Gather feedback, communicate trends or concerns, and help ensure commitments made during recruiting and sales are successfully delivered.
- Coordinate across Recruiting, Client Success, Operations, Payroll/HR, and other teams to ensure smooth post-offer handoffs and successful starts.
- Maintain accurate, timely candidate and onboarding information in Hiregy's systems.
- Track onboarding progress, proactively identify risks, and escalate issues that could impact start dates or client expectations.
- Identify process gaps and help improve workflows, communications, templates, checklists, and standard procedures.
- Support high-volume hiring and onboarding initiatives requiring coordination across multiple departments.
Nice to have:
- Previous experience with human resources support or recruitment support
- Prefer 2 to 3 years’ experience in Customer Service
Requirements:
- Must love sharing memes
- Must have at least two years’ experience as an office coordinator or administrative assistant experience
- Must have knowledge of customer service etiquette including how to delight or handle a difficult caller/client, etc.
- Must have knowledge of how to operate basic phone and computer systems, typing 40 WPM
- Must be proficient in Word, Excel and Outlook (MS Excel basic spreadsheet creation)
- Excellent communication skills both written and oral
- Strong organizational skills : Must demonstrate ability to coordinate details, calls, meetings, notes etc.
- Multi-tasking skills – must be able to handle multiple items/computer screens at once without letting things fall through the cracks
- Must demonstrate the ability to be proactive and intuitive, meaning watch what is happening and learn from what is seen
- High school diploma required
- Background check required
- Drug screening required
- Reference check required
What is great about this role?
- Changing lives every day! Changing the lives of candidates and their families with a new job while improving and making clients more successful with the placement of exceptional people.
- Fast-paced, always changing role.
- Working with the top companies nationwide.
- Have the ability to work independently and play a role in your own earning potential.
Why Hiregy? (Why do people like working for Hiregy? What makes it a great place to work?)
- Everyone is focused on the same mission: changing lives by connecting exceptional people.
- Team focused – working together to be successful.
- Proud of each other’s accomplishments and shares in each other’s successes.
- Friendly, energetic, fast-paced workplace.
- Open and transparent environment where learning and innovation is encouraged