HR MANAGER JOB SCOPE
Position: Human Resources Manager
Location: West Palm Beach
THE ROLE
The HR Manager is the primary on-site HR leader at BIBA, responsible for running the people function across the Club, hotel, dining, and events teams. Corporate provides the systems, frameworks, and infrastructure; this role owns their implementation and day-to-day operation on property, from opening through daily operations.
This is a hands-on leadership role for an experienced HR professional who can bring structure to a new property, operate with autonomy day to day, and serve as a trusted resource to leadership and employees alike. The role owns BIBA's on-site HR operations, employee experience, benefits, payroll, employee relations, compliance, and people processes, in close partnership with the Managing Director, department heads, and corporate HR.
KEY RESPONSIBILITIES
HR Operations & Compliance
- Own BIBA's day-to-day HR operations and records on property, maintaining accurate employee files, HRIS records, and required reporting in the corporate systems.
- Maintain and update on-site HR policies, procedures, and employee communications as BIBA evolves, in alignment with corporate HR frameworks.
- Keep on-site practices compliant with federal, Florida, and local employment law, including the pre-opening foundation (I-9/E-Verify, required postings, personnel-file structure) and hospitality wage-and-hour: tipped-wage and tip-credit rules, service-charge and gratuity handling, overtime, and any minor-labor requirements.
- Administer leave and accommodations, including FMLA, ADA interactive process, and other protected leave.
- Own HR administration related to workplace safety, including injury reporting, OSHA recordkeeping, and workers' compensation claims, in partnership with Operations.
- Escalate to corporate HR on policy, systems, and complex compliance matters.
Pre-opening & Property Build
- Implement BIBA's people infrastructure on site: handbook, policies, procedures, and onboarding built on corporate's frameworks and tailored to the property.
- Run recruiting and onboarding for a full-property opening, including high-volume hiring, orientation waves, and mass onboarding on a compressed timeline.
- Partner with the Managing Director and department heads on staffing plans, headcount, org structure, and labor budgets through ramp-up.
Recruiting, Onboarding & Offboarding
- Partner with department leaders on hiring needs, job scopes, sourcing, and candidate selection.
- Own the full employee lifecycle on site from offer through onboarding, maintaining onboarding materials, checklists, and required new-hire training so every employee gets a clear, organized introduction to BIBA, their role, and the standards.
- Manage offboarding: terminations, Florida final-pay timing, unemployment claims, and exit interviews.
- Track work authorization and coordinate with leadership on any visa or foreign-national needs tied to the Global MayaBay partnership and visiting chefs.
Employee Relations & Performance
- Serve as the primary HR resource for employee questions, concerns, and workplace matters.
- Partner with department leaders on performance management, coaching, documentation, and corrective action, handled consistently, fairly, and confidentially.
- Support managers in setting clear expectations and addressing performance issues effectively.
- Conduct or oversee workplace investigations with sound judgment, and escalate significant or sensitive matters to the Managing Director and corporate HR when appropriate.
Benefits & Payroll
- Own on-site benefits and payroll administration: enrollment, changes, deductions, timekeeping, and processing, as the primary point of contact for employee questions.
- Coordinate with corporate, brokers, and providers to keep programs administered accurately, and support renewal with property-level data and employee feedback.
Employee Experience & Culture
- Help protect and evolve the culture BIBA is building, in a members' club where staff are part of the experience.
- Administer and reinforce BIBA's service culture, grooming and appearance standards, and member-confidentiality expectations through onboarding and ongoing training.
- Lead staff appreciation, recognition, and engagement on the floor, and partner with leadership on internal communication and development.
WHAT SUCCESS LOOKS LIKE
- BIBA opens fully staffed, with recruiting and onboarding that reflect the standards of the property.
- Corporate systems and frameworks are implemented and run well on site, with records, benefits, payroll, and policies accurate and audit-ready.
- Employees know where to go for support and get clear, timely answers.
- Managers feel equipped to handle employee matters, and performance and disciplinary processes are consistent and professional.
- Employees feel informed, supported, recognized, and proud to be part of BIBA.
QUALIFICATIONS
- 5+ years of progressive HR experience, ideally in hospitality, hotels, private clubs, or restaurants; pre-opening experience strongly preferred.
- Proven experience running a broad HR function on property, ideally with corporate support.
- Strong background in employee relations, high-volume recruiting and onboarding, benefits and payroll administration, compliance, and performance management, with a command of hospitality wage-and-hour and Florida-specific practices.
- Multi-department or multi-outlet hospitality operations strongly preferred.
- Discreet with confidential matters, and calm, approachable, and solutions-oriented while working autonomously alongside leadership and corporate.
- HR certification (PHR, SPHR, or SHRM-CP/SCP) and a college degree in any field is a plus. Fluent verbal and written English; French a plus.
PACKAGE & BENEFITS
- Competitive base salary, commensurate with experience.
- Medical, dental, and vision insurance.
- Paid time off and paid holidays.
- Employee dining benefits and other BIBA leadership perks.
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