Human Resource Consultant

The representative will serve as a primary support resource for Cornerstone, assisting with learner and administrative requests, troubleshooting common learning issues, and supporting the creation, modification, and maintenance of learning assignments. The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment.

Position: Learning Management Helpdesk Representative
Location: REMOTE - Candidates MUST BE LOCAL TO Atlanta, GA or Dallas, TX
Duration: 12+ Months
181172
Pay Rate: $30/hr to $32/hr

Job Description:
Position Summary:
The Learning Management Helpdesk Representative provides Tier 1 operational support for the Learning & Development organization by managing and resolving learning-related requests submitted through ServiceNow.
The representative will serve as a primary support resource for Cornerstone, assisting with learner and administrative requests, troubleshooting common learning issues, and supporting the creation, modification, and maintenance of learning assignments. The role requires strong attention to detail, customer service skills, and the ability to manage multiple requests while following established processes and escalation procedures.
Key Responsibilities
ServiceNow Ticket Management
• Monitor and manage Learning & Development support tickets submitted through ServiceNow.
• Review incoming requests for completeness, accuracy, priority, and appropriate routing.
• Investigate and resolve Tier 1 learning support requests within established service expectations.
• Document actions taken, resolution details, and relevant information within each ServiceNow ticket.
• Communicate professionally with requestors to obtain additional information when needed.
• Escalate requests requiring advanced Cornerstone administration, system configuration, integration, or technical support to the appropriate support team.
• Track assigned tickets through resolution and ensure requests are properly closed.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com
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The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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