HR Systems & Operations Analyst | Philadelphia, PA | Full-Time

Join Wills Eye Hospital 

At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. As one of the top-ranked eye hospitals in the nation, we combine clinical excellence, innovation, and a collaborative culture to improve the lives of patients every day. 

We’re looking for an HR Systems & Operations Analyst to help support and modernize the Human Resources function across our hospital, physician practices, and ambulatory surgery centers. This is an exciting opportunity for an HR operations professional who enjoys working with data, systems, process improvement, and technology. 

In This Role 

In this full-time role, you’ll serve as a key Human Resources systems and operations resource, supporting employee lifecycle administration, HR technology platforms, reporting and analytics, and process improvement initiatives across the organization. 

You’ll play an important role in helping the HR team improve operational efficiency, maintain data integrity, and support strategic initiatives. This position will also have the opportunity to contribute to upcoming HR technology modernization efforts, including future HRIS, applicant tracking system (ATS), and benefits administration implementations. 

You’ll be successful in this role if you’re analytical, detail-oriented, comfortable working independently, and enjoy finding ways to improve processes and systems. 

What You’ll Do 

HR Operations & Employee Data Management 

• Support employee lifecycle transactions, including new hires, transfers, promotions, compensation changes, and terminations 

• Maintain employee records and ensure data accuracy across HR systems 

• Support onboarding processes across hospital, clinic, and ambulatory surgery center locations 

• Conduct audits and data validation activities to ensure compliance and operational accuracy 

• Respond to workforce reporting requests and HR data inquiries 

HR Systems Administration 

• Support the day-to-day administration of HR technology platforms, including HRIS, ATS, benefits administration, onboarding, and document management systems 

• Perform system maintenance, user support, data imports, and large-scale employee data updates 

• Assist with system configuration changes, workflow enhancements, testing, and access administration 

• Partner with Information Technology, vendors, and internal stakeholders to resolve issues and support system improvements 

• Maintain process documentation and system procedures 

Reporting & Analytics 

• Generate workforce reports, compliance reporting, employee rosters, and operational analytics 

• Prepare and analyze workforce data related to staffing, recruitment, turnover, and employee activity 

• Create dashboards, charts, and presentation materials for HR leadership and organizational stakeholders 

• Utilize advanced Microsoft Excel functionality to manage and analyze workforce data 

Process Improvement & HR Technology Modernization 

• Identify opportunities to improve workflows and streamline manual processes 

• Support HR systems optimization, upgrades, and implementation initiatives 

• Participate in testing, workflow redesign, change management, and process standardization efforts 

• Help drive operational excellence through technology and process improvements 

What You Bring 

You may be a strong fit for this role if you enjoy working with systems, data, and process improvement while supporting a positive employee experience. This role is ideal for someone who can balance technical expertise with strong customer service and operational support skills. 

Required Qualifications 

• Minimum of three (3) years of experience in HR Operations, HRIS administration, or a related HR systems support role 

• Experience supporting employee lifecycle administration and HR operational processes 

• Experience working with HR technology platforms, including HRIS, ATS, payroll, benefits administration, or related systems 

• Advanced Microsoft Excel skills, including pivot tables, formulas, reporting functions, and large dataset management 

• Strong analytical, organizational, and problem-solving skills 

• Ability to manage multiple priorities and work independently 

• Excellent communication, interpersonal, and customer service skills 

• Ability to maintain confidentiality and handle sensitive employee information appropriately 

Preferred Qualifications 

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, Healthcare Administration, or a related field 

• Experience supporting HR technology implementations, system conversions, upgrades, or optimization initiatives 

• Experience with workforce reporting, dashboards, and data visualization 

• Experience managing bulk data uploads, imports, and system maintenance activities 

• Healthcare, hospital, or multi-site organizational experience 

• Experience supporting process improvement, workflow redesign, or operational modernization initiatives 

We know great candidates don’t always meet every preferred qualification. If you’re excited about this opportunity and believe you could be successful in the role, we encourage you to apply.