Customer Retention/Renewal, Customer Support/Service, English Language, Home Care, Human Resources, Onboarding, Problem Solving Skills, Spanish Language, Work From Home
LOCATION
Brooklyn, New York
POSTED
30+ days ago
Location: Brooklyn, NY
Salary: $55K-$65K
We are looking to hire a Caregiver Relations / HR Specialist for our Brooklyn office. This position will focus on supporting our caregivers throughout their employment and helping to improve retention and customer service. Responsibilities will include:
Overseeing new hires after onboarding
Serving as the main point of contact for caregiver questions and concerns
Assisting with assigning and staffing cases in partnership with Coordination
Helping caregivers stay actively working
Resolving issues quickly and efficiently
Building strong relationships with caregivers to improve retention
We are looking for someone who is:
Fluent in both English and Spanish
Friendly, approachable, and people-oriented
A strong problem solver
Excellent at customer service
Experienced in home care (HR experience preferred; coordination experience is a plus)
This is a full-time, in-office position based in our Brooklyn office. Remote work is not available.