Agency:
Omnicom Corporate SSC
Job Function:
People and Culture
Job Subfunction:
People Operations
Job Description:
POSITION SUMMARY:
ReportingtotheHRSharedServicesManager,theHRSharedServicesSupervisorisresponsibleforleadingtheday-to-dayoperationsoftheHRSharedServicesCenterandensuringthedeliveryofhigh-qualityHRsupportservices.Thisroleoverseesservicecenterstaff,managesescalations,drivesoperationalefficiency,andpromotesahigh-performing,customer-focusedteamculture.TheSupervisorpartnerswithstakeholderstoenhanceservicedelivery,improveprocesses,andsupportapositiveemployeeexperienceacrosstheorganization.
ESSENTIAL FUNCTIONS:
- Demonstrate knowledge and skill around HR systems, operations, and processes.
- Ensure the delivery of high-quality HR services to employees and managers across the company.
- Ensure effective performance of day-to-day activities assigned to their team.
- Supervise Tier 1 and Tier 2 activities and processes, coaching Analysts and overseeing case progress to ensure correct routing and escalation.
- Oversees transactions processed by the Analysts, conducting review and approval and defining frameworks and enablers to delegate review and approval responsibilities to Tier 2 Analysts.
- Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure targets are met.
- Monitor HR metrics for reporting to the HR Services Manager, proactively identifying and recommending solutions for the Tier 1 and Tier 2 gaps, challenges, and opportunities.
- Provide day-to-day oversight of and management of service delivery enhancements and other initiatives.
- Ensure that HR policies and procedures are adhered to within the team and communicate changes in HR policies or processes to relevant parties.
- Encourage the adoption of HR technology to streamline processes and improve efficiency.
- Participate in the selection and implementation of new HR systems or tools.
- Conduct performance evaluations and manage the professional development of team members.
- Understand team dynamics and utilize individual strengths of each member to achieve results.
- Manage reporting including standard and ad hoc reporting.
- Foster a collaborative and inclusive work environment.
- Facilitate conflict resolution and promote a positive work environment.
- Assist with the management of disciplinary and grievance procedures.
- Regular and reliable attendance required
- Ability to work onsite in an office environment with limited remote work alternatives, consistent with applicable law
EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:
Essential:
- Between2and10yearsofHRAdministrativeexperiencewithinateamenvironment.
- Ability totransferknowledgeandprovidetrainingonsystemsandprocesses.
- Demonstratedabilitytounderstandandmeetcustomerneedsandbusinessgoals.
- Abilitytodelegatetaskseffectivelyandmanageworkloaddistribution.
- Provenabilitytolead,motivate,andsupportadiverseteam.
- Stronginterpersonal,verbal,andwrittencommunicationskills.
- Strongstakeholdermanagementandrelationship-buildingskills,withtheabilitytoestablishandmaintaineffectiveworkingrelationshipsatalllevels.
- Abilitytomaintainconfidentialityofsensitiveandprivateinformationwhilehandlingemployeeconcernswithempathy,professionalism,anddiscretion.
- Excellenttimemanagement,organization,andprioritizationskills.
- AbilitytoanalyzeHRdataandmetricstosupportinformeddecision-making.
- ProficiencyinHumanCapitalManagement(HCM)andservicemanagementplatforms,software,andapplications.
- OpennesstolearningandadoptingnewHRtechnologies,tools,andmethodologies.
Desirable:
- Abilitytocoordinateandprioritizemultipletasksbasedonurgencyandbusinessneeds.
- Demonstratedabilitytodevelopinnovativesolutionsandeffectivelyde-escalatechallengingsituations.
- Strongconflictresolutionandnegotiationskills.
- WorkingknowledgeofWorkdayandBMCHelixplatforms,software,andapplications.
- Abilitytothriveinafast-pacedenvironmentandadapttochangingpriorities.
- Experiencesupportingprocessimprovementsanddrivingoperationalefficiency.
- Strongcustomerserviceorientationwithafocusondeliveringhigh-qualityHRsupport.
Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.
Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice
For US Job Seekers:
It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.