HR Shared Services Representative

JELD-WEN is currently seeking a HR Shared Services Representative to join our growing team.

Job Description

HR Shared Services Representative

HR Shared Services is a pillar of JELD-WEN's Human Resources team for employees and managers who need help with HR questions, processes, or systems. As an HR Shared Services Representative, youll play an important role in creating a positive employee experience by providing timely, accurate support and helping people navigate key moments throughout their employment journey.

In this role, youll respond to questions and support a variety of HR processes, including onboarding, employee data changes, compliance activities, and other day-to-day HR operations. Success in this role requires strong attention to detail, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced environment.

Candidates that reside in one of the following areas are strongly preferred:

Rialto, CA, Sacramento, CA, Garland, TX, Grand Prairie, TX, Statesville, NC, or Denver, CO.

What Youll Do

• Serve as a point of contact for employee and manager HR inquiries.
• Provide support for employee lifecycle processes, HR policies, and HR systems, including onboarding, employee data changes, and terminations, utilizing SAP SuccessFactors and ServiceNow
• Partner with HR Centers of Excellence, Payroll, HR Business Partners, other internal teams, and vendors to resolve questions and issues.
• Maintain accurate employee data and support compliance with company policies and legal requirements.
• Coordinate onboarding activities and maintain HR records in accordance with retention and statutory requirements.
• Monitor and process HR requests within established service level agreements (SLAs).
• Support audits, reporting activities, and data quality initiatives.
• Deliver a high level of customer service while balancing competing priorities and deadlines.
• Contribute to continuous improvement efforts that enhance the employee and manager experience.

Qualifications

• 1-3 years of HR administration experience and knowledge of statutory requirements.
• Experience working with HR systems and case management or ticketing platforms.
• Strong communication, organization, problem-solving, and time management skills.
• Ability to manage confidential information with discretion and professionalism.
• Comfortable working independently while collaborating with team members across the organization.
• Proficiency with Microsoft Teams, Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications

• Bilingual in English and Spanish strongly preferred.
• Experience with SAP SuccessFactors.
• Experience with ServiceNow.
• Bachelors degree or equivalent combination of education and experience.

Why This Role Matters

Every interaction shapes an employees experience. In this role, youll help employees and managers get the support they need while ensuring HR processes run smoothly, accurately, and compliantly. If you enjoy helping others, solving problems, and working in a collaborative environment, apply today!

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About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of 'America's Best Employers' and by Newsweek as one of the 'World's Most Trustworthy Companies'.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will receive ten paid holidays throughout the calendar year. JELD-WEN does not accrue time off for salaried positions. We believe in mutual trust and workplace flexibility, therefore appropriate time off for vacation, illness, or other reasons will be agreed upon with your manager per our Flexible Paid Time Off Policy. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

The compensation range for this position is $44,025.00 to $73,375.00 annually. Actual compensation will be determined based on a variety of factors including but not limited to skills, experience, qualifications, geographic location, and business needs. In locations with specific compensation requirements based on state or local laws, compensation offered will meet or exceed those requirements.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.