HR Operations Specialist

Who We Are 

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy, restorative sleep. Today, Saatva is the largest online luxury mattress brand in the U.S., with more than 30 Viewing Rooms in prime areas across the nation—and we're growing fast.

We are a people-first company that embraces the idea of total life success, empowering each other to thrive in every aspect of our lives. We offer competitive compensation and a comprehensive benefits package, including robust health coverage, 401(k) matching, and generous paid time off.

Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America's Fastest-Growing Private Companies. We are also certified as a Great Place to Work and have been named among Fortune Magazine's Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace.

At Saatva, thrilling our customers is at the heart of everything we do. We strive to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health—empowering customers to make informed decisions and live well-rested lives.

Saatva is dedicated to crafting luxury, eco-responsible mattresses and bedding at unprecedented value. Awarded Sustainable Product of the Year, we take pride in providing world-class 24/7 customer support. As we plan for continued retail expansion, we invite you to be an integral part of our journey.

What You Will Do 

As the HR Operations Specialist, you will be the engine behind our people operations, ensuring that our employees are paid accurately, our benefits programs run smoothly, and our company remains in full compliance with labor laws.

The ideal candidate thrives on organization, finds satisfaction in a perfectly reconciled payroll, and can navigate the complexities of leave administration with both empathy and precision. You won't just be "processing paperwork." You will be the person who ensures our employees feel secure, supported, and valued through the most critical touchpoints of their employment lifecycle.

Key Responsibilities

• Payroll Administration: 
• • Manage full-cycle semi-monthly and monthly payroll, ensuring 100% accuracy in pay, deductions, and tax withholdings.
  • Maintain the HRIS with real-time updates for new hires, terminations, salary adjustments, and banking details.
  • Generate labor cost and tax liability reports for finance and leadership.
  • Serve as the primary lead for the HR and Payroll inquiry inbox.
• Compliance & Regulatory Oversight: 
• • Ensure all HR practices align with federal, state, and local labor laws (FLSA, EEO, OSHA, etc.).
  • Lead annual compliance filings, including EEO-1 and ACA reporting.
  • Conduct regular internal audits of personnel files and I-9 documentation to maintain "audit-ready" status.
  • Maintain and update SOC-1/SOC-2 reports.
• Benefits & Open Enrollment: 
• • Serve as the main point of contact for employee inquiries regarding health, dental, vision, and 401(k) plans.
  • Coordinate the annual open enrollment process, including system configuration, communication materials, and vendor management.
  • Perform monthly audits of benefit provider invoices to ensure accurate billing and enrollment data.
• Leave of Absence (LOA) Administration: 
• • Manage the end-to-end leave process (FMLA, ADA, Short/Long-term Disability, and Parental Leave).
  • Act as the liaison between employees, managers, and insurance carriers to ensure a seamless transition and return-to-work experience.
  • Maintain meticulous records of leave hours used and remaining entitlements.

What You Will Need

• Experience: 3+ years in HR Operations, Payroll, or Benefits Administration.
• Technical Skills: Proficiency in HRIS platforms (e.g., Workday, UKG, ADP) and advanced Excel. Tech-savvy with a baseline proficiency in building AI agents and a drive to automate manual workflows.
• Knowledge: Strong grasp of federal and state labor laws, with a focus on California-specific payroll and tax regulations.
• Communication: Ability to translate complex pay or benefit issues into simple, empathetic terms.
• Precision: High attention to detail with an obsession for catching "small things" before they impact employees.
• Integrity: Absolute discretion and professionalism when handling sensitive, confidential data.

Work Location & Environment

This is a hybrid position requiring approximately three days of in-person collaboration per week. Eligible candidates must be located within commuting distance of one of the following hubs:

• NYC Hub: Required Tuesday attendance at our Whitestone, Queens HQ, plus two additional days per week at one of our NYC Metro Area Viewing Rooms. 

Benefits & Compensation

• Medical, Dental, and Vision Insurance: Comprehensive coverage available for you and your family.
• Retirement: 401(k) Plan with Employer Match.
• Paid Time Off: Paid Vacation to ensure you stay rested and restored.
• Bonus Program: Eligibility for company performance-based bonuses.
• Financial Wellness: FSA, HSA, and Commuter Benefits.
• Wellness & Discounts: Discounted Gym Membership, Employee Referral Bonus Program, and significant discounts on Saatva products for you, your friends, and your family.

Base Salary: $85,000 – $90,000 per year. Final compensation will be determined based on experience, qualifications, and in accordance with applicable state and local laws.

Work Authorization: At this time, we are unable to offer visa sponsorship. Candidates must be authorized to work in the United States without current or future sponsorship.

Embark on a rewarding career with Saatva, where you will work alongside a collaborative team that values your expertise and supports your professional growth. Join us in building a workplace that champions excellence, accountability, and continuous development.

Equal Employment Opportunity 

Saatva is committed to fostering an inclusive environment that values diverse perspectives, backgrounds, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.