HR Generalist

The HR Generalist serves as the primary HR resource for managers and employees within assigned operational business units supporting a workforce of 300+ employees. This position works closely with specialized HR teams, including Talent Acquisition, Benefits, Compensation, and Leave Administration, but is not responsible for the day-to-day administration of recruiting, benefits, or leave programs.

Overview:

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

 

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

 

Responsibilities:

Employee Relations & Conflict Resolution:

• Serve as the primary HR contact for employees and managers regarding employee relations matters, policy interpretation, workplace concerns, and conflict resolution.
• Conduct prompt, thorough, and impartial investigations involving employee complaints, policy violations, misconduct allegations, and workplace conflicts.
• Gather facts, conduct interviews, document findings, and provide recommendations for resolution while ensuring consistency and compliance.
• Partner with leaders on performance management, attendance concerns, corrective actions, and employee coaching opportunities.
• Advise managers on employee relations best practices, employment law considerations, and effective management of workplace issues.
• Mediate conflicts between employees or between employees and managers and facilitate fair, consistent resolutions.
• Identify trends and recurring issues within assigned client groups and recommend proactive solutions.

 

HR Partnerships and support:

• Support managers and leaders in the day-to-day management of a large operational workforce.
• Partner with leaders to address employee performance, conduct, attendance, engagement, and retention concerns.
• Collaborate with Talent Acquisition, Benefits, Compensation, and Leave Administration teams when specialized support is required.
• Support organizational change initiatives, policy implementation, and workforce planning efforts.
• Participate in annual performance review and merit planning processes.

 

Documentation & Reporting:

• Maintain accurate records of investigations, employee concerns, and resolutions, per company policies and legal requirements.
• Prepare reports and provide regular updates to leaders on trends and patterns related to turnover and employee issues.

 

Employee Engagement:

• Promote a positive work environment by fostering open communication and addressing employee concerns proactively. Support employee engagement initiatives to maintain morale.
• Assist in the delivery of HR training as needed.

Qualifications:

Education/Degree Requirements/Certifications 

• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).

 

Experience 

• Minimum of 3+ years of experience in human resources, with a focus on employee relations, investigations, performance management, and manager coaching.
• Experience supporting large employee populations (300+ employees) in a high-volume operational environment.
• Experience conducting workplace investigations and managing complex employee relations matters.
• Experience supporting both exempt and non-exempt employee populations.
• Preferred experience supporting contact centers, healthcare operations, pharmacy operations, logistics, manufacturing, distribution, retail, or other high-volume workforce environments.
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred.

 

Knowledge 

• Strong knowledge of employment laws and regulations (e.g., ADA, FMLA, Title VII, etc.).
• Experience with HRIS and Microsoft Office Suite (Word, Excel, PowerPoint).

 

Skills 

• Proven ability to handle sensitive and confidential information with discretion.
• Excellent interpersonal and communication skills, with the ability to build relationships and resolve conflicts.
• Strong problem-solving skills and the ability to remain impartial in challenging situations.

 

Competencies

• Conflict Management: ability to foster open communication and ensure that all parties are heard, to facilitate fair resolutions that align with company policy.
• Problem-solving: the ability to assess situations, gather relevant information, analyze facts and documentation findings, and make informed decisions that are legally compliant and aligned with company values.
• Interpersonal Skills: the ability to work efficiently across functions, communicate effectively, build relationships, and establish trust.

 

Travel or Physical Requirements 

• Travel to other office locations, including our Whippany, NJ campus.

 

Compliance Requirements

Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA

Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state and national federal laws

 

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Posted Salary Range: USD $47,600.00 - USD $69,700.00 /Yr.