Communication Skills, Detail Oriented, Disciplinary Action, Employee Relations, Follow Through, Human Resources, Human Resources Processes, Maintain Compliance, Onboarding, Organizational Development/Management, Organizational Skills, People Management, Performance Management, Problem Solving Skills, Retail, Retail Management, Retention Programs, Talent Management, Team Lead/Manager, Team Player, Trend Analysis, Vehicle Fleets, Workforce Planning, Workplace Issues
About the Role
As we continue to evolve our Gap Factory outlet business, we're focused on building strong store teams, supporting talent growth, and fostering an engaging, people-first culture across our fleet. The HR Generalist plays a key role in supporting field teams and store leaders by delivering core HR programs and helping to execute people initiatives that contribute to an engaged workforce and strong business performance.
In this role, you will partner closely with HR Business Partners, district leaders, and other key stakeholders to support day-to-day HR operations, provide guidance on employee matters, and help implement talent and organizational initiatives. You will also collaborate with HR Centers of Excellence - including Talent Management, Employee Relations, Talent Acquisition, and Total Rewards - to ensure consistent and effective delivery of HR programs.
This role contributes to a positive employee experience and supports the development and retention of retail
talent across multiple markets.
What You'll Do
- Provide day-to-day HR support to Gap Factory outlet field teams, district managers, and store leaders, offering guidance on policies, processes, and employee-related matters.
- Collaborate with HR Business Partners to help implement workforce plans and organizational initiatives.
- Execute HR programs and processes, including performance management, talent reviews, and engagement initiatives
- Coordinate change initiatives by supporting communication, training, and adoption across store teams.
- Leverage HR data and reports to identify trends and escalate potential risks or concerns to HR partners.
- Contribute to employee engagement efforts by supporting action planning based on feedback and continuous listening insights.
- Work closely with Talent Acquisition and Learning teams to support hiring efforts and onboarding experiences.
- Implement retention strategies while monitoring turnover trends in a high-volume retail environment.
- Support resolution of employee issues in partnership with Employee Relations, ensuring consistency and compliance.
- Align with HR centers of excellence to deliver programs in talent management, total rewards, and employee experience.
Who You Are
- Experience in an HR Generalist, HR Coordinator, or similar role supporting employees and leaders.
- Foundational knowledge of core HR disciplines, including employee relations, recruiting, performance management, and HR policies.
- Proven ability to support HR programs and processes in a fast-paced, high-volume environment.
- Demonstrated organizational and problem-solving skills, with attention to detail and follow-through.
- Working knowledge of HR data and reports to identify basic trends and insights.
- Strong communication and relationship-building skills, with the ability to collaborative effectively across teams.
- Ability to handle sensitive and confidential information with professionalism and sound judgment.
- A proactive, solutions-oriented approach with a willingness to learn and grow within HR.
T
The Gap Inc
Doris and Don Fisher opened the first Gap store in 1969 with a simple idea -- to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands -- Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.
Many companies work to improve their services and businesses every day by using GAP Testers who anonymously go into various places and report back to the companies on everything from cleanliness, customer service to quality control. Being a tester is a very flexible, fun job with lots of benefits.