Compensation: $25/hr
Job Overview - HR Advisor - 34547
The HR Advisor serves as a primary point of contact for Associates and Managers seeking guidance on HR policies, procedures, and programs. This individual responds to inquiries through inbound phone calls and submitted cases, providing clear policy interpretation, employee relations support, and timely resolutions. The ideal candidate is a strong communicator who can research and resolve issues, manage competing priorities, and navigate sensitive HR matters in a fast-paced environment.
- Respond to inbound calls and submitted cases from Associates regarding HR policies, procedures, programs, benefits, disciplinary guidelines, and performance management.
- Explain and interpret HR policies and practices to ensure consistent application and understanding across the organization.
- Refer inquiries outside the scope of HR policy to the appropriate Payroll or Benefits Help Desk and assist with escalated or unresolved issues as needed.
- Provide guidance to Managers on complex employee relations matters, including performance concerns and disciplinary actions.
- Investigate Associate complaints involving working conditions, disciplinary decisions, compensation, and other HR-related concerns.
- Research and resolve salary and wage discrepancies related to merit increases, promotions, demotions, and compensation adjustments.
- Partner with Operations and other internal teams to address discrepancies, resolve cases, and ensure compliance with company policies.
- Maintain accurate case documentation, research findings, and resolutions within HR case management systems.
- Conduct research using internal resources, company policies, and external sources to support informed decision-making.
- Translate investigative documentation from Spanish to English, as needed, for bilingual HR Advisors.
Requirements
- At least two years of experience in an HR Representative, HR Generalist, HR Advisor, or similar role, preferably within a large organization or supporting a business unit.
- English/Spanish bilingual proficiency preferred.
- Strong computer skills, including experience navigating HR systems, performing queries in SAP, generating reports, and maintaining case management records.
- Excellent written and verbal communication skills, with the ability to explain policies and procedures clearly.
- Strong research, analytical, problem-solving, and decision-making abilities.
- Demonstrated ability to manage multiple cases, prioritize competing demands, and meet deadlines in a fast-paced environment.
- Strong interpersonal skills and the ability to work effectively with Associates, Managers, and cross-functional teams at all organizational levels.
- Sound judgment, discretion, and professionalism when handling sensitive employee relations matters.
- Strong organizational skills, attention to detail, and commitment to high-quality service.
- Adaptability, flexibility, and a collaborative approach to working in a changing environment.
Sherpa Benefits
Sherpa offers benefits to contract employees who meet the following criteria:
- Must be a full-time employee (30+ weekly hours/+130 hours per month) to be eligible
- Medical plan offered is BCBSNC Blue Options PPO
- Premiums will be pre-taxed
- Sherpa pays a portion of the Employee only premium for medical
- 90 day waiting period from date of hire
- Medical, Dental, and Vision plans
Additional Job Details
Workplace Policy: #li-Remote
Linked In Poster: #LI-KK1
About our Process
- We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.
- Non-Local Candidates: Please note that you are competing with local candidates who don't require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
- Candidates for all Sherpa opportunities must be authorized to work in the United States.
- Sherpa is an Equal Opportunity Employer.