Guest Services Specialist Reed Smith US
Atlanta, Fulton30+ days ago
- $19.95–$26.44
- Full-time
Position Overview
We are seeking detail-oriented and customer-focused individuals to join our team as a Hotel Booking Specialist. This fully remote role supports clients with researching accommodations, coordinating reservations, and ensuring accurate booking details for a smooth travel experience.
This is an entry-level opportunity within the travel and hospitality space. No prior travel experience is required. Structured onboarding and ongoing training are provided.
Key Responsibilities
- Assist clients with researching and selecting hotel accommodations based on preferences and travel needs
- Coordinate and confirm hotel reservations, including dates, room types, and guest details
- Respond to client inquiries regarding availability, pricing, and property amenities
- Review booking information for accuracy and completeness
- Maintain organized records of reservations and client communications
- Provide follow-up support prior to arrival and after stay as needed
Qualifications
- Strong written and verbal communication skills
- Excellent attention to detail and organizational abilities
- Comfortable using online booking systems and digital tools
- Ability to work independently in a remote environment
- Customer service, hospitality, or administrative experience is helpful but not required
$40,000 - $65,000 a year
What We Offer
- Structured onboarding and step-by-step training
- Access to hotel booking platforms and supplier resources
- Flexible fully remote work environment
- Supportive and collaborative team culture
Ideal Candidate
This role is ideal for individuals seeking remote customer service or hospitality-related work, those exploring entry into the travel industry, or professionals with service-oriented backgrounds.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.