Hospitality Manager - Bethune Annex - Howard University

Aramark

WASHINGTON, DC

JOB DETAILS
SALARY
$70,000–$75,000 Per Year
SKILLS
Business Operations, Coaching, Collective Bargaining, Communication Skills, Computer Skills, Computer Systems, Corporate Policies, Corrective Action, Cost Control, Customer Support/Service, Documentation, Email Technology, Employee Relations, Equal Employment Opportunity (EEO), Follow Through, Food Presentation, Food Safety, Food Services, Hazard Analysis, Health Department, Higher Education, Inventory Management, Kronos Products, Leadership, Maintain Compliance, Operational Support, Operations, Operations Management, Organizational Skills, People Management, Problem Solving Skills, Production Control, Production Planning, Regulatory Requirements, Retail Operations, Safety Compliance, Safety Standards, Safety/Work Safety, Sanitation, ServSafe Certification, Standard Operating Procedures (SOP), Time Management Software, Twitter, Workplace Issues
LOCATION
WASHINGTON, DC
POSTED
12 days ago

Job Description

The Hospitality Manager is responsible for supporting the daily operations of a Howard University dining hall, ensuring a high-quality dining experience for students, faculty, staff, guests, and clients. This role provides hands-on leadership in food service operations, employee supervision, customer service, sanitation, safety, scheduling, compliance, and employee relations.

The Hospitality Manager is expected to lead by example, uphold Aramark and Howard University standards, support a respectful workplace, and ensure consistent execution of policies, SOPs, collective bargaining agreement requirements, and client expectations.

The Hospitality Manager is expected to lead by example, uphold Aramark and Howard University standards, support a respectful workplace, and ensure consistent execution of policies, SOPs, collective bargaining agreement requirements, and client expectations.

COMPENSATION: The Salaried rate for this position is $70,000.00 to $75,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

  • Oversee daily dining hall operations, including staffing, service flow, food presentation, station readiness, opening and closing procedures, and overall guest experience.
  • Supervise union and non-union employees by providing daily direction, coaching, feedback, and support while maintaining a respectful, accountable work environment.
  • Monitor attendance, punctuality, productivity, uniforms, breaks, meal periods, conduct, and performance concerns, partnering with HR and Operations leadership as needed.
  • Ensure compliance with the Collective Bargaining Agreement, Howard Rider, employee handbook, company policies, SOPs, scheduling requirements, classifications, overtime rules, and timekeeping procedures.
  • Assist with preparing, posting, maintaining, and updating employee schedules based on business needs, operational requirements, and CBA guidelines.
  • Create a welcoming, student-centered dining environment by responding promptly and professionally to guest concerns, employee issues, client requests, and operational needs.
  • Maintain compliance with food safety, HACCP, sanitation, allergen, health department, and workplace safety standards.
  • Ensure employees follow proper food handling, handwashing, uniform, hair restraint, and sanitation procedures, and that the dining hall remains clean, organized, safe, and inspection-ready.
  • Support pre-shift meetings, safety huddles, accident reporting, hazard identification, and corrective follow-up.
  • Assist with cost control, inventory, ordering, waste tracking, production planning, payroll support, attendance tracking, corrective action documentation, daily logs, reports, and operational records.

Qualifications

Required

  • Prior supervisory or management experience in food service, hospitality, dining, retail food operations, or a related field.
  • Strong customer service and employee relations skills.
  • Ability to lead hourly employees in a fast-paced, unionized environment.
  • Knowledge of food safety, sanitation, and workplace safety standards.
  • Ability to read, understand, and apply policies, SOPs, and collective bargaining agreement language.
  • Strong communication, organization, problem-solving, and follow-up skills.
  • Ability to work evenings, weekends, holidays, and special events as business needs require.
  • Proficiency with basic computer systems, scheduling tools, email, and timekeeping systems.

Preferred

  • Experience in higher education, campus dining, residential dining, or large-volume food service.
  • Experience managing in a union environment.
  • ServSafe or food safety certification.
  • Experience with Kronos, scheduling systems, payroll review, inventory, or production planning.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/