At Chick-fil-A, our Hospitality Manager serves as a leader who embodies our core values and culture, leading with a servant’s heart and a passion for developing others. This individual is passionate about creating remarkable customer experiences, coaching and mentoring team members, and ensuring excellence in every aspect of front-of-house operations.
The Hospitality Manager sets the tone for hospitality, customer service, and team morale. They thrive in a fast- paced environment, model strong character, and are energized by creating a warm, welcoming atmosphere for both customers and team members.
Position Type:
- Full-Time / Part-Time
- Includes Day, Evening, and Saturday Availability
- Closed on Sundays
What We Offer:
- A fun, supportive workplace where you can positively influence others
- Competitive pay
- Flexible scheduling
- A dynamic and fast-paced environment
- Opportunities for intentional growth and development
- First-hand learning from experienced leadership
- Scholarship opportunities
- A chance to build a lasting career with a company known for service excellence
Key Responsibilities:
- Lead and support front-of-house operations, ensuring an exceptional customer experience, in our pursuit of relentless hospitality
- Be a role model by demonstrating enthusiasm, professionalism, and a genuine desire to serve others
- Train, coach, and mentor shift leaders and team members, helping them grow and thrive in their roles
- Set the tone and culture for each shift; act as a point of leadership and encouragement
- Be a hands-on leader: taking orders, delivering meals, assisting guests, and supporting the team during high-volume periods
- Oversee cleanliness, guest interactions, dining room presentation, and speed of service
- Open or close the restaurant, act as a key holder, and support leadership in daily operations
- Count drawers, finalize day-end procedures, and maintain accurate cash handling
What We're Looking For:
- A passion for people and a heart for serving others
- Previous supervisory or leadership experience in hospitality, food service, or customer-facing roles preferred
- High emotional intelligence, with the ability to coach and manage team dynamics
- Strong verbal communication and interpersonal skills
- Commitment to operational excellence and Chick-fil-A’s 5 Critical Success Factors and Winning Hearts Every Day strategy
- Reliable transportation and ability to work in a high-energy, team-focused environment
- Ability to create connections with customers utilizing Core 4 (create eye contact, share a smile, speak enthusiastically, always say my pleasure)
Most Chick-fil-A® restaurants are independently owned and operated. Employment decisions, benefits, and policies are determined by individual Operators.
Work schedule
- 8 hour shift
- Weekend availability
- Day shift
- Night shift
Benefits (for Full-Time)
- Health insurance
- Dental insurance
- Vision insurance
- Paid training
- Paid time off