Hospitality Associate

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

As the Lead Hospitality Associate, you will be responsible for overseeing the day-to-day operations of the hospitality department. Your primary objective will be to maintain the highest level of customer satisfaction by delivering exceptional service, ensuring guest needs are met, and leading your team to provide a memorable and delightful experience to every guest. You will report directly to the Hospitality Manager and collaborate with various departments to uphold the company's reputation for excellence. This role reports to the Client Relations Manager or the Client Relations Director.

This role will be part of the Office Services team and will be cross trained in Office Services and Reception.
Key Responsibilities

Hospitality Support -

• Manage all customer inquiries and issues tactfully and confidently
• Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately
• Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied
• Ensure office equipment is in good working condition. Otherwise, rectify immediately
• Liaise and work collaboratively with colleagues and vendors to support the functionality of the workspace
• Hospitality rounds throughout the day (all conference, huddle rooms, and pantries)
• High-Touch Cleaning (Wipe-down, ensure PPE, wipes, and sanitizer are readily available)
• Kitchen & Breakroom service
• Arrange Catering (breakfast/lunch events)
• Consolidate all customer issues and generate monthly report
• Support Mail & Print when needed with projects and covering lunches/breaks

Customer Service & Communications

• Start the day with greeting customers, using customer name
• Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site
• To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate
• Share communications collaterals with the Sheppard Mullin team
• Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered. Urgent issues / emails to be prioritized first

Administrative Duties

• Perform / stock pantry and supplies as needed
• Administer workplace policies (clean desk, appropriate use of space, etc.)
• Additional duties as assigned by Workplace / Facility Manager
• Backup reception (1 hour per day ) and covering for outages (full day)

Qualifications:

• 3 – 5 years prior experience in hospitality, tourism, events operations, or related profession
• Customer focused mentality with a passion for hospitality
• Excellent verbal and written communication skills, ability to communicate professionally at all levels
• Meticulous with strong organizational and time management skills
• Strong interpersonal skills and highly collaborative
• Proficiency with Microsoft Office (Excel, Word, Teams, and Outlook)
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 25.00 to 30.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#INDHP

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.