Highlights
Responsibilities: Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security. Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).
Numbers & Facts
| Location | South San Francisco, CA |
| Industry | Management Consulting Services |
| Salary | $28–$33 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our client, a Biotech company, is looking for a Hospitality Ambassador for their South San Francisco, CA location.
Responsibilities:
Requirements:
Why Should You Apply?
#mcb
#alljobs
Responsibilities:
- Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
- Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).
- Front Desk / Lobby Operations
- Serve as the main point of contact for employees and visitors
- Provide high-level, professional service with a “heart for service” mindset
- Handle inquiries, requests, and issues promptly and gracefully
- Security & Access Management
- Partner closely with Security to protect people and assets
- Manage visitor check-in, badge assignment, and host notifications
- Ensure strict adherence to access protocols and confidentiality
- Guest & Service Coordination
- Vendor deliveries (packages, catering, personal items)
- Special requests and VIP interactions
- Call center support (phone inquiries)
- Program & Operations Support
- Parking placards
- Clipper Cards / transportation
- Lobby amenities
- Support multiple lobbies (flex/rover coverage as needed)
- Logistics & Additional Duties
- Support gnExpress delivery service (document handling/distribution)
- Maintain lobby supplies
- Assist with projects and process improvements
Requirements:
- Bachelor’s degree (any field)
- 3–4+ years experience in Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)
- Strong proficiency in: MS Office + Google Suite
- Ability to learn new systems (visitor mgmt, call center tools)
Why Should You Apply?
#mcb
#alljobs
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.