Background Investigation, Brand Marketing (Branding), Call Center Staffing, Call Centers, Candidate Pipeline, Coaching, Customer Relations, Customer Support/Service, Detail Oriented, Employment Law, Federal Laws and Regulations, Follow Through, Legal, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Offer Letters, Performance Metrics, Problem Solving Skills, Process Flow, Reference Verification, Regulatory Requirements, Sales Pipeline, Sales Prospecting, Set Goals, State Laws and Regulations, Swift, Team Player, Time Management, Writing Skills
LOCATION
Charlotte, NC
POSTED
Today
Talent Acquisition Specialist (Recruiter)
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
The Talent Acquisition Specialist (Recruiter) is the first point of contact forall prospective hourly employees, responsible for managing the candidate experience to fill the high-volume demands of the business. This involves full cycle recruiting including screening, scheduling, interviewing, testing, employment branding, benefit, and culture questions, and follow through after the candidate is hired. In this role, s/he will serve as the primary point of contact for candidates who have applied for our hourly call center representative roles ensuring that the candidate experience is positive and productive.
Role and Responsibilities
Exhibit the VXI Culture of Performance and Core Values; Teamwork, Integrity, Excellence, Agility & Inventiveness by regularly applying guiding these principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
Meeting or exceeding Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures.
Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
Review résumés; screen and select viable candidates
Surf employment boards and industry websites to scout talent
Use database to maintain candidate pipeline (Workday)
Schedule candidates for onsite assessments and interview ensuring set goals are met
Facilitate any pre-employment testing required
Conduct initial face-to-face interview at company corporate headquarters
Recommend best fit candidates for available positions (to next rounds of interview if applicable)
Communicate status to candidates in a professional and consistent manner
Conduct reference checks, background checks and handle all candidate relations
Draft offer letters for candidates
Continuously develop new ways of reaching candidates and networking
Maintain compliance with federal and state regulations concerning employment.
Daily updates to respective reports and trackers (Master Roster and Daily Onsite Scheduling Tracker)
Perform other related duties as required and assigned
Knowledge, Skills and Abilities
Detail oriented
Familiar with contact center tools, systems, and methodologies
Strong MS Office skills including Word and Excel
Ability to multitask and manage time effectively
Open to coaching and feedback
Maintain a positive mindset
Adaptable to swift program changes, developing the skills in proactive critical thinking and problem-solving
Ability to follow directions and logical process flows, with or without accommodation
Ability to walk or stand for 2-4 hours at a time up to 7-8 hours in a day, with or without accommodation.
Qualifications
1-3 years of Non-Exempt Talent Recruitment experience required
High Volume Recruitment experience required
Previous Contact Center recruitment experience preferred
Outstanding track record in attendance and work performance metrics
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!