Hidden Grounds Brand Ambassador Food Service Worker Lead - UNC-Wilmington

Aramark

Wilmington, NC

JOB DETAILS
SKILLS
Customer Experience, Customer Support/Service, Customer Training, Equal Employment Opportunity (EEO), Food Services, Food and Beverage Industry, Onboarding, Operations, Problem Solving Skills, Team Player, Twitter
LOCATION
Wilmington, NC
POSTED
4 days ago

Job Description

Hidden Grounds - Brand Ambassador

As a Hidden Grounds Brand Ambassador representing both Hidden Grounds and

Aramark, you are an extension of both brands, serving as the bridge that connects our

shared values, mission, and commitment to delivering exceptional quality, hospitality,

and guest experiences.

Serving as the highest authority on-site, you are entrusted with upholding the standards

of both organizations, leading the food and beverage team to create exceptional food,

coffee, and service that bring people together.

Job Responsibilities

  • Represent both Hidden Grounds and Aramark with professionalism, and

positivity

  • Deliver exceptional customer service and create memorable guest experiences.
  • Promote Hidden Grounds story, and culture while supporting Aramarks

commitment to hospitality and operational excellence.

  • Educate customers and team about menu offerings, seasonal promotions, and

brand initiatives.

  • Provide feedback that helps improve customer experiences.
  • Follow all Hidden Grounds and Aramark policies, safety standards, and

professional expectations.

Works three (3) bar shifts weekly to remain connected to daily operations

  • Leads all coffee-side onboarding and ongoing training
  • Participates in interviewing and hiring.

Qualifications

Successful ambassadors are:

  • Passionate about hospitality and customer service.
  • Independent problem-solvers.
  • Excellent communicators who enjoy connecting with people.
  • Reliable, professional, and dependable.
  • Enthusiastic team players who represent both organizations with integrity.
  • Positive leaders who create welcoming experiences for everyone they meet.

Our Commitment

As a Hidden Grounds & Aramark Brand Ambassador, you play the most important role

in strengthening our partnership and enhancing the guest experience. Through your

passion, professionalism, and commitment to service, you bring our Hidden Grounds

mission to life every day-creating spaces where great coffee, great food, and genuine

connections come together.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/