Highlights
About the Opportunity The Help Desk Technician I will serve as a first point of contact for technical support, assisting end-users in person, by phone, and electronically with hardware, software, network, and peripheral device issues in an on-site work environment. Working as part of a collaborative support team, the Help Desk Technician I will help maintain uninterrupted business operations through efficient, consistent, and timely issue resolution.
Numbers & Facts
| Location | Silver Spring, MD |
| Job Type | Full-time |
| Industry | Internet Services |
| Company Size | 100 to 499 employees |
| Year Founded | 2008 |
Description
About the Opportunity
The Help Desk Technician I will serve as a first point of contact for technical support, assisting end-users in person, by phone, and electronically with hardware, software, network, and peripheral device issues in an on-site work environment. This entry-level position is well suited for individuals with foundational IT skills and a strong commitment to customer service. Working as part of a collaborative support team, the Help Desk Technician I will help maintain uninterrupted business operations through efficient, consistent, and timely issue resolution.
Success in this role looks like resolving user issues accurately and promptly, documenting work thoroughly, and knowing when to escalate.
About Company
GAMA-1 is a highly-technical 8(a) Certified Small Disadvantaged Business with a proven delivery model developed with our Federal customer’s mission in mind. Our success is built on combining industry and agency standards with established GAMA-1 methodologies, IT services, development, and infrastructure expertise. GAMA-1 has refined these methods through our continual improvement process, resulting in us achieving ISO 9001:2008, ISO 20000, and ISO 27001 certifications. Additionally, our entire delivery team has ITIL v3 training and we practice CMMI Level 2 process improvement methodologies across our organization, and should receive our certification by July of 2016. GAMA-1's mission is to be a trusted partner of the Federal Government delivering quality IT & Professional services through results-driven staff and focus on our customer's vision and mission.