Help Desk Representative

Join Our Dynamic IT Support Team in Nashville, TN!

Metro ITS is seeking enthusiastic individuals to become part of our 24x7x365 Tier 1 Help Desk team. Based in the vibrant city of Nashville, TN, this role offers a fantastic opportunity to kickstart or advance your IT career. As the first point of contact for Metro Nashville employees requiring technical assistance, you'll be instrumental in troubleshooting and resolving a wide range of technical issues.

Responsibilities

• Provide Tier 1 technical support via phone, email, and service portal.
• Troubleshoot issues related to hardware, software, Windows, Microsoft 365, Outlook, connectivity, and more.
• Document customer interactions and resolutions accurately.
• Take ownership of incidents and escalate when necessary.
• Participate in training and contribute to team improvements.

Requirements

• Curiosity about technology and problem-solving skills.
• Ability to communicate effectively with customers and team members.
• Willingness to learn and adapt to new technologies and processes.
• Strong work ethic and ability to work independently and as part of a team.

Preferences

• Experience in customer service or technical support roles.
• Education or certifications in IT-related fields.
• Experience with personal technology projects or internships.

Are you ready to make an impact and grow your career in IT? Apply now to join our team and explore the possibilities that await you in Nashville!

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