Head of Infrastructure — Insurance & Investments

Job Summary

The Head of Infrastructure leads the organization's enterprise IT infrastructure function, ensuring the availability, scalability, security, performance, and resilience of technology platforms supporting business operations.

Within Insurance & Investments, the role typically covers cloud and on-premise infrastructure, networks, servers, storage, data centers, end-user computing, IT operations, disaster recovery, infrastructure security, and technology resilience supporting insurance, investment, finance, risk, and customer-facing systems.

Key Responsibilities

Develop and execute the enterprise infrastructure strategy and roadmap.

Lead infrastructure architecture, operations, engineering, and service delivery.

Manage:

Cloud Infrastructure

Data Centers

Servers

Storage

Networks

Virtualization

Operating Systems

End-User Computing

Backup & Recovery

Infrastructure Monitoring

Oversee Azure, AWS, Google Cloud, hybrid-cloud, and on-premise environments.

Ensure high availability, scalability, performance, and reliability of critical technology services.

Develop infrastructure standards, architecture principles, policies, and operational procedures.

Lead network infrastructure, including LAN/WAN, SD-WAN, VPN, connectivity, firewalls, and remote access.

Ensure infrastructure security in partnership with the CISO/Information Security function.

Develop and maintain Business Continuity, Disaster Recovery, and IT Resilience capabilities.

Define and test disaster-recovery architecture, backup strategies, recovery objectives, and failover processes.

Monitor infrastructure performance, capacity, availability, and service-level agreements.

Lead infrastructure modernization and cloud migration initiatives.

Implement automation, Infrastructure as Code (IaC), DevOps, and platform engineering practices where appropriate.

Manage infrastructure-related incidents, root-cause analysis, problem management, and service improvements.

Establish infrastructure KPIs, SLAs, availability targets, and operational controls.

Ensure infrastructure supports regulatory, security, audit, and business-continuity requirements.

Manage infrastructure vendors, managed-service providers, telecommunications providers, and technology partners.

Lead infrastructure budgets, procurement, licensing, and technology lifecycle management.

Manage and develop infrastructure, cloud, network, systems, and IT operations teams.

Collaborate with Application, Data, Security, Digital, Finance, Risk, and business teams.

Ensure infrastructure can support digital transformation, business growth, and changing technology demands.

Insurance & Investments Infrastructure Focus

Insurance

Policy administration platforms

Claims systems

Underwriting applications

Customer portals

Payment platforms

CRM and enterprise applications

Document-management systems

Branch/office connectivity

Investments / Asset Management

Portfolio-management systems

Trading/investment platforms

Market-data infrastructure

Financial and risk systems

Client/investor portals

Custody and transaction platforms

High-availability systems supporting investment operations

Ideal Candidate Profile

12–18+ years of IT infrastructure, systems, cloud, network, or technology operations experience.

5+ years in infrastructure leadership.

Previous experience as:

Head of Infrastructure

Head of IT Infrastructure

Head of Technology Infrastructure

Head of Infrastructure & Operations

Head of IT Operations

Infrastructure Director

Director of Infrastructure

Director of IT Infrastructure

Director of Infrastructure & Operations

VP Infrastructure

VP IT Infrastructure

Head of Cloud Infrastructure

Experience in Insurance, Banking, Investment Management, Asset Management, Wealth Management, or Financial Services preferred.

Strong expertise in:

Enterprise infrastructure

Cloud computing

Hybrid cloud

Data centers

Networking

Servers and storage

Virtualization

Disaster recovery

Business continuity

IT service management

Infrastructure security

Infrastructure monitoring

Strong knowledge of AWS/Azure/GCP, virtualization, networking, storage, backup, and enterprise systems.

Experience with ITIL, service management, SLA/KPI management, and operational governance.

Experience leading infrastructure modernization and cloud migration.

Strong vendor, budget, procurement, and technology-lifecycle management experience.

Strong understanding of cybersecurity and infrastructure resilience.

Relevant bachelor's degree; certifications such as ITIL, CCNP, CISSP, Azure/AWS certifications, VMware, or related credentials are advantageous.