Hauler Operations Program Coordinator (Coordinator II - CPPW)

Hauler Operations Program Coordinator (Coordinator II - CPPW)

Salary

$40.97 - $58.47 Hourly

Location

Planning & Sustainability, 1810 SW 5th Ave #710, Portland, OR

Job Type

Regular

Job Number

2026-00835

Bureau

Bureau of Planning and Sustainability

Opening Date

11/09/2026

Closing Date

11/16/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

The Position

Job Appointment: Full Time, Regular.

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM. Alternate schedules may be available.

Work Location: Hybrid. This position reports to 1810 SW 5th Ave, Portland, OR 97201. Remote work must be performed within Oregon or Washington. For more information, click here.

Union Representation: City of Portland Professional Workers Union (CPPW). To view current labor agreements, click here. To view current labor agreements, click here.

Starting Pay: The City of Portland follows the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying.

Position Summary:

The primary focus of this position is managing relationships between the City and our haulers as well as managing our customer service support for the community. This position is responsible for managing hauler data reporting and invoicing and working as a liaison between Haulers, Stakeholders, Vendors and the Waste & Sustainable Materials Team. This position serves as subject matter expert for solid waste rules and procedures, assisting BPS staff, customers and haulers on difficult questions and operational challenges.

What You'll Do:

• Manages customer service to residents and hauler personnel. Responsibilities include handling escalated complaints and responding to complex issues and inquiries from outside interests including but not limited to the Mayor's Office, City Council members and other Governmental Agencies
• Collaborates with haulers to ensure accurate and complete reporting and invoicing including quarterly reports and commercial tonnage fees.
• Manages collection and oversight of hauler data, ensuring accuracy and investigating discrepancies.
• Manages solid waste collection permit system including reviewing all hauler permit applications
• Provides recommendations on program policies and administrative rules and assists with code enforcement

Ideal Candidate Profile:

• Organized and Solutions-Oriented: Motivated by continuous improvement and attention to detail, to create, implement and document processes that help the team work effectively. Interested in solving problems alongside customers and co-workers.

• Collaborative and Inclusive: Develops and supports strong relationships to get things done. Values partnership, comfortable with sharing power, effective navigation of conflict.

• Excellent Communicator: Displays strong interpersonal and communication skills across a variety of audiences, methods, and people with various roles and backgrounds.

• Equity-driven: Committed to and familiar with equity and inclusion values and practices that remove barriers to access, deliver more equitable outcomes and address inequities. Ideally, direct experience with and understanding of the challenges or historic impacts of access, inequity or disinvestment.

• Socially and Emotionally Intelligent: Able to work with others in a way that creates ease. Motivated, passionate, team-oriented, and empathetic. Has strong interpersonal skills.

• Flexible and Adaptable: Can prioritize competing work demands fluidly and consistently. Using strong organizational skills to work effectively on a multitude of tasks and understand/respond to various situations in a fast-paced, dynamic work environment.

About the Bureau

The Portland Bureau of Planning and Sustainability develops creative and practical solutions enhance Portlands livability, preserve distinctive places and plan for a resilient future. We are committed to advancing equity as a means of achieving prosperous, healthy, resilient communities. In collaboration with community partners, we provide; comprehensive land use, neighborhood, economic, historic and environmental planning, and urban design; policy and technical services to advance green building and a just transition to clean energy, waste prevention, composting and recycling, and a sustainable food system; policy to address climate change; policy, projects and outreach related to the Smart City PDX program and are responsible for administering the Portland Clean Energy Community Benefits Fund. https://www.portland.gov/bps (http://www.portland.gov/bps)

BPS values a diverse workforce and seeks ways to promote equity and inclusion within the organization. We encourage candidates with knowledge, ability and experience working with a broad range of individuals and diverse communities to apply. Although not required, BPS encourages candidates that can fluently speak more than one language to include that information in your resume. BPS offers an excellent benefts package, flexible work schedules and support for training and skills development in a positive, engaging, and creative work environment.

Studies have shown that women, non-binary people, and Black, Indigenous, and other people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. BPS considers lived experience, and transferrable skills as qualifying unless an item is labeled as required. We are most interested in finding the best candidate for the job, and the candidate may be one who comes from a less traditional background, we encourage you to apply.

Virtual Meet & Greet Opportunity

Meet the hiring manager and the senior recruiter to learn more about this position, how to apply, and what its like to work with the City of Portland.

Thursday, November 12, 2026 at 12:00 PM

Microsoft Teams: Register Here

(Note: Al Notetaking apps are not permitted. If you need ADA accommodations, please contact the recruiter below.)

To Qualify

Applicants must demonstrate how their education, training, and experience meet each of the minimum qualifications listed below:

• Demonstrated experience working in utility regulation and oversight, solid waste and recycling collection services, or an equivalent type of experience.
• Ability to exercise independent judgment, problem-solve, and take initiative within established procedures and guidelines.
• Ability to communicate clearly, logically, and persuasively, both verbally and in writing; prepare concise and comprehensive reports, correspondence, and other documents.
• Ability to analyze, interpret, explain, and apply relevant waste and recycling laws, regulations, ordinances, policies, and procedures.
• Experience establishing and maintaining effective working relationships with or within public sector agencies, organizational management, representatives or coworkers within regulated organizations or utilities, the public, and others encountered in the course of work
• Demonstrated experience providing excellent customer service in a team environment.

Preferred Qualifications:

• Bilingual language skills in Spanish, Vietnamese, or other Title VI languages

The Recruitment Process

How to Apply:

• Submit your resume and responses to supplemental questions by the closing date.
• (Optional) Submit Veterans' Preference documents, if applicable.

If this is your first time applying with the City of Portland, or if you haven't requested veteran preference before (and would like to now), please attach your DD214-Member 4 and/or VA Benefit Letter to your application. Once we verify your eligibility, we'll record your veteran preference in our system, so it automatically applies to your future applications.

• Click here for application tips for resume, supplemental question response and/or cover letter.

What to Expect:

• Application Review - (Week of Nov 16): Well review your application materials to ensure you meet the minimum qualifications listed above.
• Notice/Feedback - (by Nov. 30): You will receive an email when the minimum qualification review is complete. If you disagree with the evaluation results, you may request a review within 14 days of the email notice, per City Administrative Rule 3.01.
• Selection Process - (Early December): The hiring bureau will review qualified applications, conduct interviews, and check references.
• Conditional Job Offer - (Mid / Late December): Final candidates may undergo a background or driving record check, depending on the position.

Additional Information

Learn More About:

• How to Apply Videos and Workshops
• City of Portland Core Values
• HRAR-3.01 - Recruitment Processes
• Veteran Preference Information
• Total Compensation and Benefits
• Language Pay Differential Eligibility

We're committed to providing a fair, inclusive, and accessible hiring process. If you need assistance with your application or would like to request a reasonable accommodation due to a disability, pregnancy, or religious belief, please contact the recruiter listed below.

Questions? Were here to help!

If you have questions about this recruitment or need assistance, contact:

Tamela Ressler, Senior Recruiter

Tamela.Ressler@portlandoregon.gov

Bureau of Human Resources

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

• Health Care (Medical, Vision and Dental)
• Carrot Fertility
• Wellness Benefits
• Life Insurance
• Long-term disability
• Employee Assistance Plan
• Flexible Spending Accounts
• Retirement
• Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer
• Family Medical Leave
• City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers.

01

Thank you for considering joining the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.

The following supplemental questions are an important step in the examination and selection process to assist us in determining if you possess the knowledge, skills, and abilities to succeed in the posted vacancy.

A lack of a complete and thorough response to each of the supplemental questions in the space provided may result in disqualification from the examination. In addition, the selections you make and responses you provide in the questionnaire must accurately reflect what is documented in your resume.

Have you read and understood the information listed above?

• Yes
• No - If you have any questions, please contact the recruiter on the announcement.

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland sometimes gets requests for public records. Please choose the response that best fits your preference:

(Your choice will not affect your application process.)

• I want my application to stay private. I understand that the City of Portland will keep my information confidential unless required to share it by law.
• I allow my application to be shared. I understand that by choosing this option, my information is no longer private.

04

Minimum Qualification 1: Do you have experience working in utility regulation and oversight, solid waste and recycling collection services, or a related field?

• Yes
• No

05

Minimum Qualification 2: Describe a time when you identified and resolved a problem with minimal supervision. In your response, please Include the situation, the action you took, the guidelines or procedures you followed, and the outcome. (Limit your response to 1-2 paragraphs)

06

Minimum Qualification 3: Provide an example of a report, recommendation, correspondence, or presentation you developed that required you to communicate complex information to a specific audience. How did you ensure your communication was clear, logical, and persuasive? (Limit your response to 1-2 paragraphs)

07

Minimum Qualification 4: Describe your ability to analyze, interpret, explain, and apply relevant waste and recycling laws, regulations, ordinances, policies, and procedures. In your response, please include the type of laws, regulations, or policies involved; your role in applying or explaining them; and how you ensured compliance or consistent implementation. (Limit your response to 1-2 paragraphs)

08

Minimum Qualification 5: Describe a situation where you had to establish or maintain effective working relationships with diverse stakeholders, such as government agencies, regulated entities, management, coworkers, community members, or customers. In your response, please include the stakeholders involved; the challenge or objective; your approach; and the outcome. (Limit your response to 1-2 paragraphs)

09

Minimum Qualification 6: Provide an example of how you delivered excellent customer service while working as part of a team. (Limit your response to 1-2 paragraphs)

10

Preferred Qualification: Are you bilingual and speak one or more languages?

• Yes
• No

11

Preferred Qualification: If you answered "Yes", please let us know which language(s) you speak.

Required Question

Employer City of Portland

Address 1120 SW 5th Ave, Room 987

Portland, Oregon, 97204

Website http://www.portland.gov/jobs