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Job Details
Requisition #:675975 Location:Sibley Memorial Hospital, Washington NW, DC 20016 Category:Clerical and Administrative Support Schedule:Day Shift Employment Type:Full Time
You were meant for Hopkins. Sibley Memorial Hospital is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.
What Awaits You?
- Career growth and development
- Diverse and collaborative working environment
- Paid Time Off
- Affordable and comprehensive benefits package
The Guest Service Representative Provides customer service to guests, ensuring a welcoming experience. Manages front desk activities, coordinating with staff and ensuring compliance with safety protocols. Engages with residents, visitors, and potential job candidates to deliver information and assistance, contributing to a positive community atmosphere. Addresses guest inquiries and resolves issues to maintain satisfaction.
Hear from our hospital president
https://www.youtube.com/watch?v=qj5KuB34gU8
Location:
Sibley Memorial Hospital
Washington D.C.
Shift:
FT/Days
Education:
High school graduate or equivalent required
Essential Duties & Responsibilities:
- Welcomes visitors, guests, and patients at the entry area, creating an inviting atmosphere.
- Contacts relevant healthcare staff to meet with patients, families, or visitors, ensuring appropriate wait times.
- Answers incoming calls, using the appropriate healthcare system greeting and identification.
- Ensures patients and visitors are issued identification bracelets upon arrival.
- Maintains an organized front desk and entry area, manages lobby piano music, and ensures the lobby areas are clean and free of spills or other safety hazards.
- Ensures compliance with safety and regulatory requirements, including the use of personal protective equipment and emergency protocols.
- Participates in team meetings, reviews and updates daily logs and lists, and demonstrates commitment to serving patients and guests.
- Work in collaboration with Security to report/escalate any safety concerns through the proper channels.
Knowledge, Skills & Abilities:
- Awareness of cultural differences with the ability to accommodate each guest.
- Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy. Develops and maintains working relationships with coworkers and providers and other agencies.
- Receives and provides information as necessary while complying with policies and regulations (e.g. HIPPA).
- Addresses the public in a cheerful customer service-focused manner.
- Demonstrates competency in managing difficult conversations.
- Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
- Addresses problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
- Makes decisions based on specific instructions, standard practices, and established procedures, which generally require little or no supervision.
Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:
- Full medical, dental, and vision plans,
- Retirement plans,
- Paid time off (PTO),
- Tuition reimbursement for you and your dependents,
- Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
- And more! Visit https://jhhs.mybenefitsjhhs.com/
Important Notices:
- Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
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