Handles Guest complaints, order concerns, and other requests quickly and in a friendly, positive, and non-confrontational manner. Has a valid driver's license, adequate car insurance and a clean driving record if he / she conduct errands or makes deliveries for the company.
Numbers & Facts
Location
Hampton, VA
Description
GUEST SERVICE REPRESENTATIVE
Each Employee Must:
Be eligible to work under all Federal, State, and Local laws.
Be neat and well groomed.
Be pleasant and have an upbeat personality.
Be dependable, reliable and prompt.
Be able to work as a member of a team.
Has good and verifiable references.
Be accommodating to the demands caused by fluctuations in business.
Has a good attitude and work habits.
Has a valid driver's license, adequate car insurance and a clean driving record if he / she conduct errands or makes deliveries for the company.
GSR (Guest Service Representative) Qualifications (If sales volume dictates):
Sincerely enjoys working with Guests.
Be eager to assist Guests.
Has a sense of urgency.
Has a friendly personality.
Possess good communication skills.
Has complete knowledge of POS Order Taking procedures.
Be able to operate the POS system quickly and accurately.
Be able to handle cash quickly and accurately.
GSR Duties:
Answers phones and takes orders.
Greets and thanks Guests.
Takes orders for walk-in Guests.
Gets drinks for orders (if applicable).
Rings all orders into POS System.
Performs prep work.
Helps where needed.
Keeps counters and Guest area clean.
Handles Guest complaints, order concerns, and other requests quickly and in a friendly, positive, and non-confrontational manner