Guest Services Associates

As Guest Services Associates, you will help manage stroller check, support lobby traffic flow, and serve as a welcoming first point of contact for guests while providing exceptional customer service. Our client is a nationally recognized nonprofit museum dedicated to enriching the lives of children and families through interactive exhibits, educational programming, and community outreach initiatives.

Client Overview:
Our client is a nationally recognized nonprofit museum dedicated to enriching the lives of children and families through interactive exhibits, educational programming, and community outreach initiatives. The museum partners with educators, healthcare organizations, and community groups to deliver engaging, hands-on experiences that support early childhood development and family engagement. They are currently looking to add Guest Service Associates to their team.

Salary/Hourly Rate:
$17.75/hr

Position Overview:
The Guest Service Associates role is a great fit for someone who enjoys working with families and creating a positive visitor experience in a fast-paced museum environment. As Guest Services Associates, you will help manage stroller check, support lobby traffic flow, and serve as a welcoming first point of contact for guests while providing exceptional customer service. The ideal candidate is dependable, professional, and passionate about maintaining a safe, organized, and engaging environment for all visitors.

Responsibilities of the Guest Services Associates:

• Maintain the ability to communicate effectively and professionally with colleagues, management, and guests in a positive and welcoming manner.
• The Guest Services Associates will provide extraordinary customer service.
• Effectively communicate policies to guests in a courteous manner and remain knowledgeable of programs and activities to proactively inform guests.
• Always maintain a tidy work area, disinfecting the area throughout the day.
• Other tasks as assigned by supervisor.

Required Experience/Skills for the Guest Services Associates:

• Guest Service Associates are punctual, dependable and have a positive can-do attitude.
• Ability to maintain a welcoming environment for all guests.
• Guest Services Associates should have excellent communication skills and maintain a professional demeanor, at all times
• Standing required for a majority of the shift, as well as lifting items and boxes under 50 lbs.

Education Requirements:

• High school diploma or equivalent is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 412002