Guest Service Supervisor

Guest Service Supervisor

The Warbler Hotel | New Orleans, LA | Full-Time | $21.00 per hour

The Warbler is a new 58-room boutique hotel opening on New Orleans' historic St. Charles Avenue, home to Mildred's Restaurant & Bar, a café, and a rooftop bar. Learn more at thewarblerhotel.com. We're hiring a Guest Service Supervisor to help lead our Front Desk and Bell team ahead of our September 2026 opening - reporting to the General Manager and serving as Manager on Duty when senior leadership isn't on property.

What You'll Do

• Direct shift coverage, scheduling, and training for Guest Service Associates and Bell Persons
• Welcome and check in guests with warmth, efficiency, and genuine attention to detail
• Manage reservations, guest accounts, and property management system accuracy
• Champion guest preference and personalization so every stay feels considered
• Partner with Housekeeping, Engineering, and F&B to keep the guest experience seamless

What You'll Need

• Previous front desk, guest service, or hospitality experience; supervisory experience a plus
• Boutique, lifestyle, or independent hotel experience preferred
• Strong communication skills and composure under pressure
• Flexible availability, including nights, weekends, and holidays
• High school diploma or equivalent; must be legally authorized to work in the United States

Compensation & Job Type

$21.00 per hour | Full-Time | Hourly (Non-Exempt) | New Orleans, LA

Equal Opportunity Employer

The Warbler is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by federal, Louisiana state, or local law.

Accommodations (ADA)

This role requires extended periods of walking, standing, bending, and lifting or moving objects weighing up to 50 pounds, along with moderate to frequent computer data entry. The Warbler provides reasonable accommodations to qualified individuals with disabilities, consistent with the Americans with Disabilities Act (ADA), to enable them to perform the essential functions of the role. To request an accommodation, contact Human Resources.