Benefits:- Free monthly 60-minute massage or facial
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- 401(k) matching
- Employee discounts
About the Role:Massage Heights - Atlanta is looking for a passionate and driven Guest Experience Manager to lead our front-of-house team and create exceptional wellness journeys for every guest. This is your opportunity to combine your love of hospitality with a meaningful role in the growing health and wellness industry. If you thrive in a fast-paced, people-first environment, we want to hear from you!
Responsibilities:- Oversee daily front desk operations and ensure a seamless, welcoming guest experience from arrival to departure
- Drive membership sales, renewals, and retail product recommendations to meet revenue targets
- Handle guest concerns, complaints, and escalations with professionalism and care
- Manage scheduling, staffing, and team accountability to ensure optimal coverage
- Monitor and report on key performance indicators including conversion rates, member retention, and guest satisfaction
- Maintain a clean, organized, and tranquil retreat environment aligned with brand standards
Requirements:- 2+ years of experience in a customer service, hospitality, or retail management role
- Proven track record in membership or subscription-based sales
- Strong leadership skills with experience managing and developing a team
- Excellent communication, conflict resolution, and interpersonal skills
- Proficiency with point-of-sale and scheduling software
- Highly organized with the ability to multitask in a dynamic environment
- Passion for health, wellness, and delivering outstanding guest experiences
About Us:Massage Heights is a premier membership-based massage and facial therapy franchise dedicated to elevating the lives of our guests through affordable, professional wellness services. Our Atlanta retreat is proud to be a trusted destination for guests seeking relief, relaxation, and rejuvenation in a serene and welcoming environment. We foster a supportive team culture where employees are valued, developed, and inspired to do their best work every day.