GUEST EXPERIENCE & BRAND MANAGER – Le Moo | Grassa Gramma | Sake a Gogo | Village Anchor

GUEST EXPERIENCE & BRAND MANAGER – Le Moo | Grassa Gramma | Sake a Gogo | Village Anchor
(Hospitality • Marketing • Events • Social Media • Guest Relations)

Do you love restaurants, social media, events, hospitality, and creating memorable experiences?  Do you find yourself constantly noticing details that others miss?  Do you believe that the guest experience starts long before someone sits down at a table and continues long after they leave? If so, this may be the most unique hospitality opportunity in Louisville.

This is not a traditional restaurant manager role. This is a hybrid position that combines hospitality, guest relations, marketing, events, reservations, community outreach, content creation, and brand management.

WHAT YOU'LL DO

CREATE INCREDIBLE GUEST EXPERIENCES

• Welcome and engage guests
• Build relationships with regulars and VIPs
• Manage reservations and special requests
• Coordinate celebrations, anniversaries, birthdays, and memorable moments
• Ensure every guest receives exceptional hospitality
• Train host teams to deliver Belle Noble's "Every Guest, Every Time" philosophy

BE THE FACE OF THE BRAND

• Capture photos and videos for social media
• Help create engaging content
• Identify guest stories worth sharing
• Support marketing campaigns and special promotions
• Work directly with our Marketing Department
• Keep restaurants looking polished, current, and on-brand

PLAN EVENTS & SPECIAL EXPERIENCES

• Help coordinate wine dinners, holiday events, community activations, and special promotions
• Work with General Managers and Executive Chefs to create unique guest experiences
• Bring creative ideas to life

BUILD RELATIONSHIPS

• Grow guest databases
• Collect guest feedback
• Encourage online reviews
• Build community partnerships
• Connect with influencers, local organizations, and VIP guests

THRIVE IN OPERATIONS

• Manage reservations and guest flow
• Oversee host stand operations
• Ensure special requests are executed flawlessly
• Communicate guest preferences to restaurant teams
• Help ensure smooth execution every day

WHO WE ARE LOOKING FOR

You might be perfect if:

• You love restaurants and hospitality
• You enjoy social media and content creation
• You are outgoing and comfortable talking with strangers
• You naturally notice details others overlook
• You enjoy planning events
• You love making people happy
• You are highly organized
• You are creative and entrepreneurial
• You think like an owner
• You believe guest experience drives business success
• Restaurant management experience is helpful. Marketing experience is helpful. Neither is required.

WHY THIS ROLE IS DIFFERENT

• Most hospitality jobs focus on operations.
• Most marketing jobs happen behind a desk.
• This role sits in the middle.
• One hour you may be greeting VIP guests.
• The next you may be filming content for Instagram.
• Then you may be planning a wine dinner, coordinating a birthday celebration, responding to guest feedback, or brainstorming the next big event.
• Every day is different.

COMPENSATION & BENEFITS

Full-Time Salaried Leadership Position Available OR Hourly Part-Time / Full-Time Opportunities

Tier 2 Leadership Benefits Include:

• Company-paid health insurance options
• Company-paid dental and vision plans
• 401(k) with company match
• Paid Time Off
• Paid maternity/paternity leave
• $100,000 life insurance benefit
• Employee Assistance Program
• Birthday paid day off
• Work anniversary recognition program
• Growth opportunities throughout Belle Noble Restaurant Group