Grove Harbour Marina Customer Service

Are you passionate about providing exceptional customer service and looking to join a dynamic team? Look no further! You will have the opportunity to make a positive impact on our customers' experience and contribute to our company's success.  Being on time and good attendance are essential for this role. 

This position requires weekend and holiday work on a rotating schedule with other team members.  Hours are 8:30 to 5, 8:30 to 7pm on Saturdays.  This position is fully on site, with no remote work.  Employees can expect to work 40 hours a week, generally with days off during the week. 

Daily Responsibilities:

• Provide excellent customer service to the boat marina customers and clients
• Resolve customer inquiries and issues in a timely and professional manner
• Process payments accurately
• Assist customers with product knowledge and recommendations
• Handle complaints and provide effective solutions
• Open and close the Dockmaster's office
• Communicate with internal team members

Required Skills:

• At least 2 years of experience with customer service in a face to face environment
• Ability to learn and adapt to new systems and processes
• Self-starter and motivated to be helpful and knowledgeable
• Excellent written and verbal communication skills
• Money and payment handling skills
• Data entry
• Ability to work as a member of a team
• Timeliness and good work ethic, being on time is essential for this role

Nice to Have Skills:

• Beginner to Intermediate QuickBooks experience
• Customer Support and Payment Processing knowledge
• Pulling, Resolution, and Complaint Resolution abilities

Technical Skills:

• Microsoft Office suite at an intermediate level
• QuickBooks experience is preferred

Salary and Benefits:

Pay for this position is $18-$22 depending on experience, with the opportunity for a pay increase after the first 60 days of successful employment.

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