Audiovisual, Billing, Budget Management, Budgeting, Business Administration, Catering Services, Communication Skills, Conferences, Contingency Plans, Corporate Event Management, Cross-Functional, Customer Relations, Delphi, Detail Oriented, Event Management, Housekeeping/Cleaning, Microsoft Office, Negotiation Skills, Organizational Skills, Partner Sales, Performance Analysis, Presentation/Verbal Skills, Property Maintenance, Revenue Growth, Sales Qualification, Stewardship, Time Management, Vendor/Supplier Management, Writing Skills
Key Responsibilities
Bespoke Event Planning & Curation
- Manage every detail of conferences, meetings, and private events - from room dressing and bespoke catering menus to audiovisual production and guest transportation.
- Craft meticulous event timelines, floor plans, and run-of-show documents that leave nothing to chance.
- Design tailored conference packages that honor each client's vision, objectives, and budget while elevating the guest experience at every turn.
- Anticipate the unexpected and build contingency plans that preserve the seamlessness of every event.
White-Glove Client Relations
- Serve as a dedicated concierge-level point of contact for conference clients - attentive, informed, and always one step ahead.
- Cultivate enduring relationships with corporate event planners, executives, and group organizers who expect nothing less than exceptional.
- Communicate proactively and elegantly throughout every phase of the planning journey, ensuring clients feel heard, valued, and confident.
- Transform concerns into opportunities - resolving challenges swiftly and gracefully to reinforce trust and loyalty.
- Conduct thoughtful post-event follow-up to gather feedback and refine the experience for future engagements.
Flawless On-Site Execution
- Personally oversee on-property event operations, ensuring every space is presented to the highest standard of luxury hospitality.
- Direct and inspire event staff and cross-functional teams - Culinary, Housekeeping, A/V, and Security - to deliver seamless, synchronized service.
- Ensure room configurations, lighting, signage, décor, and ambiance are executed precisely as envisioned by the client.
- Remain a calm, composed, and authoritative presence throughout the event, managing the flow with quiet confidence.
Vendor & Supplier Partnerships
- Cultivate a curated network of premium vendors - florists, lighting designers, A/V specialists, and beyond - whose standards align with Proper's commitment to excellence.
- Negotiate and manage vendor agreements, monitor performance, and resolve any service gaps with efficiency and discretion.
Financial Stewardship & Revenue Growth
- Develop and manage event budgets with precision, ensuring exceptional delivery within agreed parameters.
- Partner with the sales team to convert qualified leads into confirmed, revenue-generating bookings through compelling proposals and personalized site experiences.
- Identify and present opportunities to enhance events with premium upgrades - elevated dining, bespoke A/V, and exclusive amenities - maximizing both guest satisfaction and property revenue.
- Ensure billing accuracy and oversee timely invoicing and payment processes with professionalism.
Qualifications
Education & Experience
- Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related discipline preferred.
- Minimum 2 years of experience in luxury groups & events service, upscale event management, or a comparable role within a premium hotel or resort environment.
- Demonstrated expertise managing high-profile corporate events, galas, and multi-day conferences.
- Proficiency in event management platforms (Delphi, Cvent) and Microsoft Office Suite.
Competencies & Character
- A natural host - poised, personable, and deeply committed to the art of hospitality.
- Exceptional organizational acumen with the ability to manage complex, simultaneous events without sacrificing attention to detail.
- Polished written and verbal communication skills suited to an affluent, discerning clientele.
- Grace under pressure - the ability to make calm, decisive judgments in dynamic, high-stakes environments.
- A passion for craftsmanship: every element, however small, is an expression of care.
- Flexible availability including evenings, weekends, and holidays in alignment with the rhythms of a world-class hotel.
Why Proper Hospitality
We build experiences that move people - and that begins with the team behind them. Guided by the Pillars of Proper - Care Proper, Achieve Proper, Imagine Proper, Present Proper - we invest deeply in our people's growth, wellbeing, and sense of belonging. Joining Proper means joining a community that believes in building beautiful experiences together.
Proper Hospitality is an equal-opportunity employer.