Graduate Information Technology Technician

Posting Details

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Position Information

Posting Number: 20260399V Position Title: Graduate Information Technology Technician Posting Type Student Hours/week: 10-20 Eligibility: Work study preferred but open to all students Semester 2026-2027 Academic Year Location Kennedy Hall Detailed Work Schedule

10-20 hours a week

Number of positions: 5 Department: 715-UTS - Technology Support Services Contact Name: Kimberly Walter Contact Phone/Extension: 6105194899

Position Summary Information

Job Description Summary:

• The Senior Information Technology Technician is a graduate student position. They provide advanced technical support to the Villanova University community through phone, chat, and in-person customer service channels.
• This role requires strong technical expertise, analytical thinking, customer service skills, and the ability to work independently. While serving as a mentor, technical resource, and point of escalation for other student employees.
• Record support requests using our TeamDynamix (TDX) ticketing system.

Requirements:

• Provide excellent customer support through phone, chat, and face-to-face interactions.
• Monitor the Service Desk ticketing queue and proactively respond to incoming tickets, emails, chats, and support requests to ensure timely resolution.
• A minimum of one year of previous experience in information technology support, customer service, technical troubleshooting, or a related field is preferred.
• Diagnose, troubleshoot, and resolve complex hardware, software, network, and account-related issues.
• Utilize advanced technical knowledge and problem-solving skills to identify and resolve technology concerns efficiently.
• Exercise responsible use of elevated system access to support University technology resources and services.
• Assist with account administration and operational support for enterprise systems and services.
• Work independently with minimal supervision while demonstrating sound judgment and accountability.
• Adhere to all University security, privacy, compliance, and data protection standards.
• Serve as a technical resource for fellow student technicians by sharing knowledge, assisting with troubleshooting, and helping mentor newer team members.
• Excellent written and verbal communication skills.

Additional Information:

Summer, Fall, and Spring position.

• Technology Support Services will provide ALL training.

Physical Demands Summary: Wage Rate: 15.00

Posting Detail Information

Closing Date (11:59pm ET): Open Until Filled Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Are you currently a registered Villanova student?

• Yes

• No

• • Are you eligible for work study?

• Yes

• No

• I don't know

• • What is your availability? (days and times)

(Open Ended Question)

• • Have you ever worked on campus before? If "Y", what department and semester/year?

(Open Ended Question)

Optional Applicant Documents:

Required Documents

• Cover Letter / Letter of Interest
• Resume / Curriculum Vitae

Optional Documents