Highlights
TheTechnician, Service employee must troubleshoot via email, phone, or in person, work to repair or maintain Wassenburg Medical, Inc. devices or equipment, and maintain files for each Wassenburg Medical device. This position is not in the IT field, but computer knowledge is preferred.
Numbers & Facts
| Location | Newtown, PA |
| Job Type | Full-time |
| Company Size | 11 - 50 |
| Headquarters | Warminster, PA, US |
| Website | https://www.wassenburgmedicalinc.com |
Description
TheTechnician, Service employee must troubleshoot via email, phone, or in person, work to repair or maintain Wassenburg Medical, Inc. devices or equipment, and maintain files for each Wassenburg Medical device.
This position is not in the IT field, but computer knowledge is preferred.
Job Responsibilities
- Required to travel to facilities to perform troubleshooting and maintenance on machines and equipment in the field. Up to 25% overnight travel may be required.
- Assists Service and other Customer Training technicians with technical questions.
Addresses customer questions and concerns. - Answers incoming phone calls and documents accordingly.
- Troubleshoots via phone or email professionally.
- Assist Wassenburg MedicalSalespersonnel in all forms of systems sales, service, installs, and hospital personnel.
- Assist in training of coworkers in areas of service, repair, and preventative maintenancewhen designated.
- Assist the Assistant Service/ASP Manager with all assigned tasks.
- Assist all company personnel with questions and answers on a variety of subjects.
- Contact customers with preventative maintenance contracts to set up appointments.
- Dispatched for service and preventative maintenance calls.
- Addresses installation requirements and service related questions from all parties.
- Maintains and submits spreadsheets for expenses, calls, etc. in a timely manner.
- Interacts with Sales to coordinate paperwork and forms prior to installation and training.
- Complete and maintain all forms and files related to Device History Records (DHR), FDA regulations, and computer records.
- Maintain DHR files in every aspect.
- Other duties as assigned by management.
Qualifications
Education Required:
High SchoolDiploma, Associate Degree, or twoor more years of work experience in a related field.
Practical Experience:
Proficient in the use of a computer. Microsoft Word and Excel knowledge required. Understanding of computer operating system, file structure, and hardware. Previous travel experience required. Previous electromechanical experience required.
Benefits
Paid Time-Off, Prescription Drug Coverage, 401K Match, Paid Sick Days, 401K, Medical, Dental, Vision
About Company
About Us
Wassenburg Medical is a world leader in delivering excellent endoscope reprocessing products and solutions. Established in 1984 by Gerrit Wassenburg, the business has developed from a family company into a global player and is expert in all aspects related to automated endoscope reprocessing. Wassenburg Medical has been a member of the HOYA corporation since 2013.
Wassenburg solutions are designed to deliver a safe and controlled treatment of flexible endoscopes. Our end-to-end total solution includes pre-cleaning, washing and disinfection, storage, transport and traceability.
Since its establishment, Wassenburg has grown exponentially. With headquarters in the Netherlands, sales offices in the UK, Ireland, Belgium, France, Germany, United States and an exclusive distributors network in Europe, Middle East, Australia, New Zealand and Africa. Wassenburg Medical is expanding its global footprint rapidly.
Our Mission
Our ultimate goal is infection-free patient treatment and a safe, user friendly, efficient and innovative endoscope reprocessing process at every hospital or clinic.
We put safety, quality, care and respect for people and the environment first in everything we do.
Markets Served
Any healthcare setting including but not limited to hospitals, medical centers, outpatient clinics, ambulatory surgery centers, physician offices, etc. Where endoscopy procedures are performed and endoscopic instrumentation require effective cleaning and high-level disinfection.