Governance Technology Specialist (limited term), Policy and Governance Technology Services

BenefitsAt CSBA, we proudly offer competitive compensation and benefits, including medical, dental and vision coverage for employees and dependent children, insurances and California Public Employees Retirement System (CalPERS), and more: Comprehensive medical, dental and vision plans: Medical Kaiser Platinum 90 HMO Blue Shield Platinum Access+ HMO 0/25 Blue Shield Platinum Full PPO 250/15 Blue Shield Silver Full PPO Savings HDHP 2300/30% with CSBA contributing $150 monthly to an HSA plan Optional FSA plan for non Blue Shield Silver Full PPO Savings HDHP 2300/30% plan participants Dental - Delta Dental Vision - VSP CSBA offers a hybrid work schedule, with a minimum of three (3) days in-office based out of our West Sacramento office and two (2) days working remotely. In this role, you will provide administrative, analytical, technical, and customer support for CSBA programs, services, and technologies; deliver customized training and presentations to members and Association staff; provide technical and non-technical support and critical-thinking-based solutions; research and resolve member concerns and inquiries; develop and customize program-specific materials; promote CSBA technology, programs, products, and services; maintain detailed department records and databases; research, compile, organize, and analyze information and data; and assist with the coordination and implementation of governance technology programs; perform related work as required.

Schedule This position is eligible for a hybrid work schedule, with a minimum of three (3) days in-office based out of our West Sacramento office and two (2) days working remotely. This is a full-time limited-term position for approximately a two-year term offering full benefits. Summary We are seeking a highly organized, detail-oriented professional with strong customer service, analytical, communication, and technical skills to serve as our Governance Technology Specialist. Under general supervision of the Manager, Technology Sales and Training, you will plan, organize, and provide advanced-level member support for CSBA technology programs; utilize specialized program knowledge to perform a variety of administrative and program-specific support duties; provide administrative and analytical support to management and departmental staff; provide direct customer service to CSBA members; participate in customizing program-specific deliverables; and perform related work as required. In this role, you will provide administrative, analytical, technical, and customer support for CSBA programs, services, and technologies; deliver customized training and presentations to members and Association staff; provide technical and non-technical support and critical-thinking-based solutions; research and resolve member concerns and inquiries; develop and customize program-specific materials; promote CSBA technology, programs, products, and services; maintain detailed department records and databases; research, compile, organize, and analyze information and data; and assist with the coordination and implementation of governance technology programs; perform related work as required. Essential Duties & Responsibilities Provides a variety of administrative, analytical, and customer support activities for CSBA programs, services, and technologies. Delivers customized training for specific technology programs and services to organizational members and Association staff through various means, including in person, by telephone, email, and webcasts. Provides CSBA members and Association staff with technical and non-technical support and delivers positive, critical-thinking-based solutions. Addresses concerns, inquiries, and complaints from member agencies or the general public in a professional manner; researches information, identifies and reports findings, and takes appropriate action to ensure an expedient and satisfactory resolution. Maintains and cultivates positive relationships with Association members. Creates content, develops, and conducts presentations to boards and groups promoting CSBA technology, programs, and services; prepares written materials explaining Association programs and procedures. Represents CSBA at the annual conference and other events, including staffing CSBA program and product booths. Promotes and markets CSBA products, programs, and services. Assists with researching, formatting, and customizing content for program-specific correspondence, forms, reports, presentations, marketing collateral, and manuals. Performs administrative assignments and special projects related to assigned areas of responsibility; maintains accurate and detailed department-specific records, schedules, reports, files, plans, databases, and other operational and/or confidential information. Researches, compiles, organizes, and analyzes information and data for special projects and various reports, publications, and newsletters. Prepares, reviews, and processes analytical and technical reports, contracts, policies, and procedures relating to departmental operations and designs and implements forms as necessary. Develops, verifies, and reviews forms, contracts, and reports for completeness and conformance with established regulations and procedures. Organizes and maintains various administrative, confidential, reference, and program files. Interprets, explains, and applies departmental and program policies and procedures in determining completeness of applications, records, and files. Assists with coordinating logistics and implementation of governance technology programs. Operates standard office equipment, including job-related computer hardware and software, applications, facsimile equipment, photocopiers, and multi-line telephones. Seeks continual education opportunities for technical services, processes, and procedures. Promotes the mission and values of CSBA by demonstrating respect, honesty, professionalism, and adherence to CSBA values, policies, and practices. Adheres to an established work schedule and the organization's timekeeping practices. Travels throughout California, as needed. May be asked to work occasional overtime, evenings, nights, weekends, and holidays for activities that are required to be done after-hours. Performs other duties as assigned. Qualifications Education & Experience Equivalent to the completion of an associate degree and three (3) years of experience performing complex administrative tasks and supporting management. Knowledge of Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Association staff. Marketing and promotional practices to grow and retain client base. Organization and function of nonprofit organizations, boards, and commissions. Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. Principles and practices of data collection, information management, and report preparation. Computer applications related to the work, including word processing, web design, database, and spreadsheet applications. Recordkeeping principles and procedures. English usage, grammar, spelling, vocabulary, and punctuation. Organization and function of nonprofit organizations, boards, and commissions. Ability to Provide customer service for program-related inquiries and related requests. Understand the organization and operation of the Association and outside agencies as necessary to assume assigned responsibilities. Learn new software applications and train others to use those applications. Apply specialized program-related knowledge to support the organizational unit with accuracy, speed, and general supervision; interpret, apply, and explain administrative and departmental policies and procedures; and provide customer service for program-related inquiries and requests. Conduct professional presentations in group settings. Promote Association products and services to existing clients. Use the English language effectively to communicate in person, over the telephone, and in writing. Compose correspondence and reports independently or from brief instructions. Research, analyze, and summarize data. Enter and retrieve information from a computer with speed and accuracy. Apply knowledge and demonstrate critical-thinking skills. Lead and coordinate various projects involving participation from other departments. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner. Organize own work, set priorities, and meet critical time deadlines. Operate modern office equipment, including computer equipment, specialized software applications, internet, and web-based training applications. Use tact, initiative, and sound judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and effective working relationships with others. Work effectively in a team environment, determines priorities, and takes initiative. Environmental Elements & Physical Demands Employee works in a primarily sedentary office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employee is personally responsible for following health and safety guidelines, instructions, and policies. Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and computer screen, and hearing and speech to communicate in person, and over the telephone; must be able to bend, stoop, kneel, reach, push and pull drawers open and closed in the execution of duties. Must be able to sit at computer for long periods of time and have the dexterity to access, enter, and retrieve data using a computer keyboard or calculator, and operate standard office equipment. Employee must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds, hand truck available to assist. Must be able to travel frequently on both day and overnight trips throughout the state of California. Must have the dexterity and mobility to facilitate or present information to a group, access, enter, and retrieve data using a computer keyboard or calculator, and operate standard facilitation equipment. Proof of insurance and a clean DMV record may be required. Why Join CSBA? Be part of an organization that promotes respect, honesty, professionalism, and positive and effective working relationships. Help promote and deliver CSBA technology programs, services, products, and resources. Develop and apply specialized knowledge while supporting governance technology programs and services. Play a critical role in supporting executive leadership and governance functions. Competitive salary and benefits package. Apply today if you are an experienced administrative and technology support professional who enjoys providing exceptional member service, learning and teaching new technology, solving problems through critical thinking, and supporting CSBA programs and services. BenefitsAt CSBA, we proudly offer competitive compensation and benefits, including medical, dental and vision coverage for employees and dependent children, insurances and California Public Employees Retirement System (CalPERS), and more: Comprehensive medical, dental and vision plans: Medical Kaiser Platinum 90 HMO Blue Shield Platinum Access+ HMO 0/25 Blue Shield Platinum Full PPO 250/15 Blue Shield Silver Full PPO Savings HDHP 2300/30% with CSBA contributing $150 monthly to an HSA plan Optional FSA plan for non Blue Shield Silver Full PPO Savings HDHP 2300/30% plan participants Dental - Delta Dental Vision - VSP CSBA offers a hybrid work schedule, with a minimum of three (3) days in-office based out of our West Sacramento office and two (2) days working remotely. Paid Time Off: Vacation: Accrues 10 days annually for hourly employees and 15 days annually for salary employees. The rate at which you accrue will increase annually with years of service. Floating holidays: 32 hours annually accrue date of hire. Separate sick leave accrual: 8 hours accrued monthly. Holiday: 10 CSBA recognized holidays annually December Office Closure: During the latter part of December each year CSBA closes its office. During this time, employees are paid for 6 days in addition to the December 25 and January 1 holiday. Sabbatical Program: Employees with at least seven (7) years of continuous full-time employment in their current period of service are eligible for up to four (4) weeks of paid leave. Membership in the CalPERS retirement system: Classic membership tier (2% @ 55; 7% employee contribution and 11.54% employer contribution) PEPRA membership tier (2% @ 62; 8.25% employee contribution and 8.27% employer contribution) Employer-paid Life insurance 1.5 times the annual salary Employer-paid AD&D insurance Employer-paid Short- and Long-Term Disability insurance Optional supplemental 457 retirement savings available Flexible Spending Account (FSA) Medical and Dependent Care Employee Assistance Program Perks at Work savings program Learning and Development Social Events: All-Staff luncheon events, Coffee & Learn Travel Reimbursement CSBA's operation hours are 8:00 a.m.- 5:00 p.m. CSBA currently offers a hybrid work schedule for eligible positions. CSBA is headquartered in West Sacramento. About CSBA The California School Boards Association is a nonprofit education association representing the governing boards who oversee public school districts and county offices of education. With a membership of nearly 1,000 educational agencies statewide, CSBA brings together school governing boards to advocate for effective policies that advance the education and well-being of the state's more than 6 million school-age children. CSBA provides policy resources and training to members and represents the statewide interests of public education through legal, political, legislative, community, and media advocacy. CSBA employees are highly skilled, with a desire to excel and help strengthen school board governance and maximize student achievement. They are strategic in their trade, embrace challenges, and offer new and innovative ideas. CSBA creates a supportive, dynamic environment for its employees to grow and succeed. Our core values of integrity, collaboration, accountability, respect, excellence, service, and innovation guide the way to achieving the Association's goals. Apply Today If you are ready to take the next step in your career and contribute to meaningful work, apply today! We are excited to hear how your expertise can further our mission and advance the education and well-being of the state's more than 6 million school-age children in public education in California. Equal Opportunity EmployerCSBA is an equal opportunity employer. It does not discriminate against employees or applicants based on any characteristic protected by state or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer/employee relationship. CSBA prohibits any CSBA employee, consultant, and any CSBA agent, including unpaid interns and volunteers, Board members, independent contractors or any other agent from discriminating against any other employee or job applicant on the basis of the person's actual or perceived race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, genetic information, pregnancy, national origin, ancestry, age (over 40), marital status, physical or mental disability, medical condition, military or veteran status, reproductive health decision making or any other characteristic protected by state or federal law. E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone 888-897-7781 dhs.gov/e-verify